topic Capsule Cloud can't connect in SASE and Remote Access https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4420#M74 <HTML><HEAD></HEAD><BODY><P>My capsule can´t connect all the time they tell im inside office network, but i remove office network, i change user profile etc... did everything and still problem... someone got the same problem?&nbsp;</P></BODY></HTML> Tue, 25 Jul 2017 09:14:48 GMT Cipriano 2017-07-25T09:14:48Z Capsule Cloud can't connect https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4420#M74 <HTML><HEAD></HEAD><BODY><P>My capsule can´t connect all the time they tell im inside office network, but i remove office network, i change user profile etc... did everything and still problem... someone got the same problem?&nbsp;</P></BODY></HTML> Tue, 25 Jul 2017 09:14:48 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4420#M74 Cipriano 2017-07-25T09:14:48Z Re: Capsule Clund can´t connect https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4421#M75 <HTML><HEAD></HEAD><BODY><P>I personally haven't seen the issue.</P><P>What's the IP address space of your client?</P><P>Can you reproduce the issue in multiple locations?</P><P>I recommend potentially engaging with the TAC so we can troubleshoot the issue.</P></BODY></HTML> Tue, 25 Jul 2017 16:06:54 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4421#M75 PhoneBoy 2017-07-25T16:06:54Z Re: Capsule Clund can´t connect https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4422#M76 <HTML><HEAD></HEAD><BODY><P>Its very strange because I connected in cloud portal, I remove excluded network, I create a user profile, and check can connect inside office network, I removed profile I did everything … will collect and send logs to TAC team</P></BODY></HTML> Tue, 25 Jul 2017 16:12:20 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4422#M76 Cipriano 2017-07-25T16:12:20Z Re: Capsule Clund can´t connect https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4423#M77 <HTML><HEAD></HEAD><BODY><P>Tengo el mismo problema, el capsule no conecta ni dentro ni fuera de la red, que podrá estar pasando...</P></BODY></HTML> Thu, 28 Jun 2018 17:54:17 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-Cloud-can-t-connect/m-p/4423#M77 FELIPE_DE_HARO 2018-06-28T17:54:17Z