https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144812#M7029 <P>Ok, so sounds like connectivity issue to the gateway, not really install problem. Can you ping gateway external IP from the mac computer? Does that work? Have you tried installing this on a different mac? I have personal mac book air at home and never had an issue with E86.20 version.</P> Fri, 25 Mar 2022 22:10:37 GMT the_rock 2022-03-25T22:10:37Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144810#M7028 <P>Dear all,</P><P>I'm experiencing problems after installing Endpoint Security VPN client for macOS, version E86.20. When I try to connect to a VPN or even see VPN options (through menu displayed from icon on the menu bar) I get a "Connectivity with the VPN service is lost" popup message.&nbsp;</P><P>I'm using macOS Monterrey version 12.1 on Intel MacBook Pro (MacBookPro16,3).</P><P>Cheers!</P><P>Renato.</P> Fri, 25 Mar 2022 20:44:18 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144810#M7028 RenatoCherini 2022-03-25T20:44:18Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144812#M7029 <P>Ok, so sounds like connectivity issue to the gateway, not really install problem. Can you ping gateway external IP from the mac computer? Does that work? Have you tried installing this on a different mac? I have personal mac book air at home and never had an issue with E86.20 version.</P> Fri, 25 Mar 2022 22:10:37 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144812#M7029 the_rock 2022-03-25T22:10:37Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144817#M7030 <P>Anything found in EP client logs ? Or are they inaccessible ?</P> Sat, 26 Mar 2022 08:11:54 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144817#M7030 G_W_Albrecht 2022-03-26T08:11:54Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144820#M7031 <P>sk173288 talks to similar symptoms on an earlier version, please take it with TAC if the problem persists.</P> Sat, 26 Mar 2022 11:03:42 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144820#M7031 Chris_Atkinson 2022-03-26T11:03:42Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144934#M7032 <P>Most log files contain "FILE DOES NOT EXIST".</P><P>TrGUI.log (attached) shows some errors related to socket connection to other components (TcpMultiPipe)</P><P>I understand that TracSrvWrapper process is an important component, but is not running. The daemon is well configured at /Library/LaunchDaemon. When I try to run the process manually, it simply stops without any message.&nbsp;</P><P>I found&nbsp;EndpointSecurity.kext at /System/Library/Extensions, but&nbsp;it is not running either.&nbsp;</P> Mon, 28 Mar 2022 20:24:23 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144934#M7032 RenatoCherini 2022-03-28T20:24:23Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144935#M7033 <P>It is not a routing nor traffic problem to the outside. It is like internal components of the software are not working together properly.</P> Mon, 28 Mar 2022 20:25:15 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/quot-Connectivity-with-the-VPN-service-is-lost-quot-error-on/m-p/144935#M7033 RenatoCherini 2022-03-28T20:25:15Z