topic Re: Chrome/Edge SNX disconnections on R81.10 Take 45 in SASE and Remote Access

Chrome/Edge SNX disconnections on R81.10 Take 45

Alex- — Thu, 19 May 2022 09:04:28 GMT

I've opened an SR but I wonder if there are others with the same experience.

The fix described in sk173765 worked on R81.10 Take 30.

Since Take 45, the disconnections happen with the messages in cshell.elg even though the hotfix has been applied again on top of it.

Since the SR explains the hotfix is for Take 22 and above, I would think it stays applicable.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

MaksimBahunou — Thu, 19 May 2022 13:26:25 GMT

Hi @Alex-

Indeed, the hotfix from sk173765 stopped working some time ago. The issue is related to the JavaScript execution in the browser and does not depend on the gateway codebase. Most likely, it just so happened that the browser update came out around the same time when the Jumbo was installed.

We are working on a new approach, but there is no final solution yet. Please keep tracking sk173765. We will update it as soon as we have a new hotfix.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

Alex- — Thu, 19 May 2022 15:19:31 GMT

Thanks for the follow-up. I've indeed received custom files to try on the gateway until something permanent is put in place.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

Alex- — Tue, 24 May 2022 05:52:39 GMT

The first updated js package didn't prove conclusive and I've received yet another one from TAC.

I will test it this week.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

Alex- — Thu, 26 May 2022 10:35:39 GMT

The latest hotfix I've received seems to be the good one. No disconnections for at least half a day.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

MaksimBahunou — Thu, 26 May 2022 11:07:44 GMT

Hi @Alex-

Glad to hear that 🙂

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

CheckPointerXL — Fri, 27 May 2022 08:58:30 GMT

hello, which one?

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

MaksimBahunou — Wed, 22 Jun 2022 05:58:10 GMT

The new hotfix has been released. Please read sk173765 for details.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

Dreyfuss — Wed, 27 Jul 2022 12:26:39 GMT

Hi there! As a workaround solution, you can use the IE11 compatibility mode in Edge.

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

vinhtaca — Mon, 12 Sep 2022 18:05:50 GMT

Hi, we have been with E11 workaround for some time. We are still experiencing the problem even after recent jumpo hotfix. We are at R81.10 with take 66. We have a case remains opened with Checkpoint. Anyone has any luck with this issue? Thanks

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

vinhtaca — Mon, 12 Sep 2022 18:10:44 GMT

Hi we installed take 66 (R81.10) and the problem is not fixed. on going SR still

Thanks

Re: Chrome/Edge SNX disconnections on R81.10 Take 45

Chris_Atkinson — Mon, 12 Sep 2022 23:16:40 GMT

Do you have the fix from sk173765 applied?