topic Re: VPN Connection Failed in SASE and Remote Access

VPN Connection Failed

Adriel — Tue, 24 May 2022 22:09:53 GMT

Hello,

Any hints how can i fix this issue:

Checkpoint VPN Connection Failed, error "You cannot receive an Office Mode IP address because the Security Gateway does not have a license for Office Mode. Contact your Administrator"

Appreciate any help in advance...

Re: VPN Connection Failed

AaronCP — Tue, 24 May 2022 22:49:16 GMT

What version are you running? Have you checked out SK120652?

Re: VPN Connection Failed

Adriel — Tue, 24 May 2022 23:50:54 GMT

Hello Aaron thanks, I'm currently running r81.10 with the latest JHF.

Re: VPN Connection Failed

Chris_Atkinson — Wed, 25 May 2022 01:22:34 GMT

Are you using DHCP for Office Mode IP allocation? Please see: sk178767

Re: VPN Connection Failed

PhoneBoy — Thu, 26 May 2022 05:18:13 GMT

What is your precise license string on the gateway? (cplic print output)

Re: VPN Connection Failed

skandshus — Thu, 26 May 2022 10:18:30 GMT

for the fun of it. Try rebooting the gateway and see if it fixes it.. If possible.

Ive seen that before, and for whatever reason the gateway would screw "something" up.

It got fixed later in a hotfix that got released and no longer seeing it