topic R80.30 SSL network extender just initializing after clicking connect in Mac os Catalina 10.15.7 in SASE and Remote Access

R80.30 SSL network extender just initializing after clicking connect in Mac os Catalina 10.15.7

J200141 — Sun, 26 Jun 2022 11:23:36 GMT

-The user can access SSL network extender and his account on windows using Chrome but not in his Mac Os Catalina 10.15.7

- Other users can access SSL network extender using their Mac Os Catalina 10.15.7

- users are using required version, java, browser, and hotfix available.

- Only that 1 specific Mac os Catalina 10.15.7 workstation is not working properly when connecting in SSL network extender when clicking connect it's just initializing.

- the user is first time user in his Mac os Catalina 10.15.7

Hi guys, do you know any workaround for this 1 specific Mac os Catalina 10.15.7? When clicking connect it's just initializing, I was thinking maybe I miss any settings.

Re: R80.30 SSL network extender just initializing after clicking connect in Mac os Catalina 10.15.7

PhoneBoy — Tue, 28 Jun 2022 22:29:33 GMT

You’ll probably need to debug this: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk104577&partition=General&product=Mobile#Problems%20with%20Native%20Applications
You may need to engage the TAC here.

Re: R80.30 SSL network extender just initializing after clicking connect in Mac os Catalina 10.15.7

J200141 — Wed, 29 Jun 2022 04:03:27 GMT

Thanks, I also see this error after clicking connect then initializing,...... then in logs it shows : "Mobile Access - Reject. Reason: Error in disconnecting user. Access Denied."

Re: R80.30 SSL network extender just initializing after clicking connect in Mac os Catalina 10.15.7

PhoneBoy — Wed, 29 Jun 2022 21:08:43 GMT

I recommend getting the TAC involved.