topic Re: new vpn site creation after VPN automatic client upgrading in SASE and Remote Access

new vpn site creation after VPN automatic client upgrading

marcinw — Wed, 29 Jun 2022 09:46:53 GMT

I implemented automatic RA VPN client upgrade with option "ASK USER" and after applying checkpoint fix it is working fine however before upgrading client has to remove vpn profile and create the same one then upgrade is working otherwise he gets message "Client upgrade failed" is there any way to implement RA VPN client upgrade without necessity of removing vpn profile before upgrade ? On version 80.30 user didn't have to do that after after upgrade to 80.40 has to , thanks

Re: new vpn site creation after VPN automatic client upgrading

PhoneBoy — Wed, 29 Jun 2022 12:40:07 GMT

Recommend engaging the TAC here.

Re: new vpn site creation after VPN automatic client upgrading

the_rock — Wed, 29 Jun 2022 13:09:23 GMT

Can you attach a screenshot? Im not 100% sure what setting you are referring to.

Re: new vpn site creation after VPN automatic client upgrading

marcinw — Wed, 29 Jun 2022 13:12:41 GMT

the screenshot of global properties ?

Re: new vpn site creation after VPN automatic client upgrading

the_rock — Wed, 29 Jun 2022 13:15:04 GMT

Ah, that setting, gotcha. Ok, so you are saying it does not work right after upgrade of firewalls to R80.40 code?

Re: new vpn site creation after VPN automatic client upgrading

marcinw — Wed, 29 Jun 2022 13:19:26 GMT

the only issue is that client before upgrading has to remove current vpn profile and create exactly the same , then during vpn connection when he clicks "YES" on the question about upgrading of VPN client to the never version it is working . If he doesn't remove profile and just connect and clicks "YES" then he gest message "VPN client upgrade failed". My question is can something be done to avoid removing and creating vpn profile or it is necessary before upgrading. Yes I tested it before upgrading to 80.40 on 80.30 and I didn't have to recreate VPN profile it was working immediately

Re: new vpn site creation after VPN automatic client upgrading

the_rock — Wed, 29 Jun 2022 13:22:18 GMT

I agree with @PhoneBoy , maybe better if you open TAC case. Im not sure what could be causing this, but I never had this sort of problem with anyone, even on R81+.