topic Re: Error connecting vpn in SASE and Remote Access

Error connecting vpn

nani81 — Fri, 08 Jul 2022 10:11:56 GMT

Good afternoon,
I have upgraded my OS to fedora 36
When I try to connect to the vpn, I get the message that I have to reinstall the Mobile Access Portal Agent.
I install it without problems:
sudo sh cshell_install_q.sh
The installation of the Check Point Mobile Access Portal Agent begins.
Removing the Mobile Access Portal Agent... Done
Installing the Mobile Access Portal Agent...
Shutting down the Mobile Gateway Agent
Done
Installing the certificate... Done
Starting the Mobile Access Portal Agent... Done
Installation completed

But when I click on the connect button I get the connection attempt window, but it closes automatically or I get a pop-up window:
Gateway: -1
Office Mode IP: -1

I have already restored the browser (firefox) so that it has nothing. But nothing. With incognito page and nothing

Can you help me?

Thank you

Re: Error connecting vpn

_Val_ — Fri, 08 Jul 2022 10:12:12 GMT

According to sk113410, Fedora 36 is not supported, which might be the root cause of your issue.

Re: Error connecting vpn

nani81 — Fri, 08 Jul 2022 10:26:53 GMT

I had Fedora 35 OS before upgrading and it worked perfectly fine

Re: Error connecting vpn

_Val_ — Fri, 08 Jul 2022 10:33:16 GMT

I understand, but it does not change what I said earlier.

Re: Error connecting vpn

nani81 — Fri, 08 Jul 2022 10:38:20 GMT

The solution is to downgrade the OS to a version with vulnerabilities?

I just don't understand it

Re: Error connecting vpn

_Val_ — Fri, 08 Jul 2022 10:52:57 GMT

I did not suggest any solution. I said you are running an unsupported configuration. Please reach out to TAC for an official recommendation.