topic Re: "Security gateway doesn't have license for office mode..." in SASE and Remote Access

"Security gateway doesn't have license for office mode..."

staboi — Mon, 11 Jul 2022 09:01:05 GMT

Hi, I was migrating from [4600 & smart1 205] to [6400 & smart 1 600].

I'm currently facing a problem where users can't access [remote access VPN] if there are more than 5 hosts already connected. VPN client shows something about "Security gateway doesn't have license for office mode...". Prepetual vpn license [20 seats] from the existing appliance has been moved to a new one. Same ip. Doesn't work either.

Any help?

Thank you.

Re: "Security gateway doesn't have license for office mode..."

_Val_ — Mon, 11 Jul 2022 10:06:15 GMT

Could you please post the list of your licenses from "cplic print"?

Re: "Security gateway doesn't have license for office mode..."

the_rock — Mon, 11 Jul 2022 12:00:32 GMT

Generate eval license and if that works, then you know 100% its the license limitation currently in use.

Re: "Security gateway doesn't have license for office mode..."

Chris_Atkinson — Tue, 12 Jul 2022 00:20:16 GMT

Was the policy installed after the license was applied?

Need to check the licenses as Val suggests.

Re: "Security gateway doesn't have license for office mode..."

staboi — Fri, 07 Apr 2023 05:26:16 GMT

Hi everyone, turns out it was just a human error from my side, I used the wrong IP (don't remember was it management or gateway ip) when generating the license. Everything works just fine now. Thank You.

Re: "Security gateway doesn't have license for office mode..."

the_rock — Fri, 07 Apr 2023 13:27:13 GMT

Good job!