topic CheckPOint Endpoint Security Client stuck on user authentication in SASE and Remote Access

CheckPOint Endpoint Security Client stuck on user authentication

panfilovalexey1 — Fri, 23 Sep 2022 12:47:05 GMT

Hello!

I have configured Remote Access VPN on Gaia 77.30, when I try to connect with Endpoint Security Client, it stucks on "User *** authenticated by FireWall-1 authentication" and nothing happened.

In SmartView Tracker there are logs that authentification was successful.

Re: CheckPOint Endpoint Security Client stuck on user authentication

PhoneBoy — Fri, 23 Sep 2022 16:30:40 GMT

In the client, you can collect debugs by going into the UI and selecting Advanced.
From there, there is is a button to collect the logs.
It should provide a clue where it is hanging up in the process.

All that said, R77.30 has been End of Support for a couple years now and you should really upgrade to a supported release.