topic BSOD when installing CheckPoint VPN in SASE and Remote Access

BSOD when installing CheckPoint VPN

DP123 — Wed, 05 Oct 2022 11:22:38 GMT

I have had 2 users with VPN Service Lost issues. Both of them the CheckPoint VPN service will start and shutdown. I tried to repair it and it kept rolling back saying the Watchdog service could not shutdown. So I disabled it and rebooted and when I went to uninstall, and upgrade it and kept saying

I am trying to install these version of the CheckPoint VPN

E86.50_CheckPointVPN

E86.60_CheckPointVPN

E86.70_CheckPointVPN

It gets to

All of them BSOD saying this

I used the guide https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk105608 to remove it. Which worked but I cannot install it. It is the same issue with the BSOD at the same point.

Re: BSOD when installing CheckPoint VPN

Chris_Atkinson — Wed, 05 Oct 2022 14:07:56 GMT

Can you share more with us about the system that this is being installed on, also are you working through the issue with TAC?

Re: BSOD when installing CheckPoint VPN

DP123 — Wed, 05 Oct 2022 15:36:58 GMT

Hi Chris,

I managed to track it down.

In the end I saw that it is still installed just the Network Adapter is missing.

I found this article: ( I amended the steps from it as the folder was missing and there is a reboot requirement)

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk159192

Open regedit on the Windows machine.
Go to:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DeviceInstall\Parameters\
Change the value of the "DeviceInstallDisabled" to "0" (if the registry key doesn't exist, create a new DWORD key).
Reboot the client machine.
Open the Windows Command Prompt as Administrator.
Go to:
cd "C:\Program Files (x86)\CheckPoint\Endpoint Security\"
Uninstall the VNA driver:
vna_utils.exe -ap vna dev remove_ex netvna.inf cp_apvna
Re-install the VNA adapter:
vna_utils.exe -ap vna dev install netvna.inf cp_apvna
Stop and start the Endpoint processes:
trac stop
trac start
Reboot
Connect to VPN.

This worked on 1 users laptop. I have not had a chance to test this on the other user yet.

Re: BSOD when installing CheckPoint VPN

DP123 — Tue, 11 Oct 2022 10:27:52 GMT

After the user restarted the issue came back.

I had to use Safe Mode to remove it. But you cannot just run MSI files. While in Safe Mode. I had to do this on the registry.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal

Create new key called MSIServer and change the (Default) value to Service

Open CMD as Administrator and type NET START MSIServer

This allowed me to run the uninstaller and completely remove it without any errors.

Rebooted and then installed it and it worked. I then rebooted and logged into the VPN few times to make sure the issue is 100% resolved.

Re: BSOD when installing CheckPoint VPN

Markus134100 — Tue, 02 Sep 2025 12:38:56 GMT

Hat bei mir auch funktioniert (mit Check Point VPN 88.62 )!

Da ich ich nicht die Endpoint Security, sondern nur den VPN Client installiert hatte, musste ich allerdings den Pfad anpassen zu:

cd "C:\Program Files (x86)\CheckPoint\Endpoint Connect"

Besten Dank !