topic Re: Error while connect via Ubuntu and Check Point Mobile in SASE and Remote Access

Error while connect via Ubuntu and Check Point Mobile

eldoncoutinho — Wed, 09 Nov 2022 12:15:37 GMT

I've been successfully connected to a VPN by Ubuntu for a long time (since 2019). Yesterday, I started to get an error "Something went wrong. Please try again.Code: 40".

I contacted the network admin from my company and she informed me of an error with simultaneous login. But, I tried to login, in the same machine, via Windows 11, with the same certificate (.p12), and I successfully connected to VPN. I've cleaned all my history and cookies in Google Chrome, and I tried Firefox too, and I got the same error. My Ubuntu version is 22.04 LTS and, as I mentioned above, I've been successfully connected to a VPN with Ubuntu, including with this version until yesterday.

Re: Error while connect via Ubuntu and Check Point Mobile

_Val_ — Wed, 09 Nov 2022 12:23:57 GMT

Are you using Mobile Portal SSL VPN or something else? What is the GW version? Any recent updates on your Ubuntu client?

Re: Error while connect via Ubuntu and Check Point Mobile

eldoncoutinho — Wed, 09 Nov 2022 12:48:36 GMT

Thank you for your quick response. Yes, I'm using Mobile Portal SSL VPN. And no, no recent updates on my Ubuntu.

Sorry, what is GW?

Re: Error while connect via Ubuntu and Check Point Mobile

PhoneBoy — Wed, 09 Nov 2022 15:22:52 GMT

GW = Gateway (i.e. the thing you are connecting to).

Without help/cooperation from your administrators, your ability to debug this problem will be fairly limited.
You can see the precise debugging steps here: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk104577&partition=Basic&product=Mobile