VNA adapter Restarting

SriniKrish — Tue, 22 Nov 2022 04:39:00 GMT

Hi Guys,

I came across an intermittent connectivity issue with the Remote access VPN. And did a log collection on the system.

Attached is the helpdesk.log and below is recurring in the logs.

[22 Nov 10:33:13] Interface change - location is OUT, state connected, reconnecting tunnel
[22 Nov 10:33:13] Incorrect VNA settings during roaming flow - restarting VNA adapter(tcp connections won't survive).
[22 Nov 10:33:14] Client state is reconnecting
[22 Nov 10:33:14] Reconnect finished successfully (1)
[22 Nov 10:33:19] Client state is connected
[22 Nov 10:33:19] Interface change - location is OUT, state connected, reconnecting tunnel
[22 Nov 10:33:21] Client state is reconnecting
[22 Nov 10:33:21] Reconnect finished successfully (1)
[22 Nov 10:33:23] Client state is connected
[22 Nov 10:33:23] Interface change - location is OUT, state connected, reconnecting tunnel
[22 Nov 10:33:23] Incorrect VNA settings during roaming flow - restarting VNA adapter(tcp connections won't survive).
[22 Nov 10:33:24] Client state is reconnecting
[22 Nov 10:33:24] Reconnect finished successfully (1)

Has any one seen this before ?

Cheers

Srini

Re: VNA adapter Restarting

Chris_Atkinson — Tue, 22 Nov 2022 12:25:00 GMT

Which client version and is the client installed on a machine with other remote access or virtualization tools?

Have you reported this with TAC for investigation?

Re: VNA adapter Restarting

SriniKrish — Tue, 22 Nov 2022 12:42:02 GMT

Hi Chris,

Thank you for your response

The version is E86.50 and its the only CP client on the machine. Not sure about other Virtualization tools, need to check.

I have asked to the Partner to raise a case as well. Just checking here in parallel.

Thanks

Srini

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