topic Remote access capsule Issue in SASE and Remote Access

Remote access capsule Issue

ihenock101 — Fri, 20 Jan 2023 12:25:08 GMT

Hi All,

I'm having an issue with the remote access VPN I recently configured. When I initially use the capsule, it connects well and works fine. But when I try to connect a second time, the site IP address changes to the checkpoint management address and I can't establish a connection anymore. I would be grateful if you could help me troubleshoot this problem so that I can get remote access up and running again. For further clarity I attached the screenshot

Regards,

Re: Remote access capsule Issue

Martin_Raska — Fri, 20 Jan 2023 12:42:37 GMT

Hi,

you are probably using NAT for your GW.

This will help you - https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92383&partition=Advanced&product=IPSec

Re: Remote access capsule Issue

AndreiR — Fri, 20 Jan 2023 12:43:05 GMT

Hi @ihenock101 ,

Check that gateway's interfaces are properly defined in the Network Management. It might be that your management interface is defined as External.

Re: Remote access capsule Issue

the_rock — Fri, 20 Jan 2023 13:25:58 GMT

Both super valid points, specially one @Martin_Raska brought up.

Re: Remote access capsule Issue

PhoneBoy — Fri, 20 Jan 2023 19:21:58 GMT

Have you checked: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92383&partition=Advanced&product=IPSec