topic Re: SNX connection failed in SASE and Remote Access

SNX connection failed

ihenock101 — Mon, 23 Jan 2023 08:33:52 GMT

Hi All,

I have a checkpoint firewall which enabled Mobile access and it works fine. However, when I attempted to access remote access using SNX, it stayed at initiating before eventually failing. what will be the root cause It works fine using the capsule?

Re: SNX connection failed

G_W_Albrecht — Mon, 23 Jan 2023 11:10:49 GMT

What is in GW logs ?

Re: SNX connection failed

ihenock101 — Mon, 23 Jan 2023 14:42:16 GMT

@G_W_Albrecht Kindly Attached the screenshot of the log

Re: SNX connection failed

the_rock — Mon, 23 Jan 2023 15:30:14 GMT

Sadly, that log is little vague : - (. Does not really tell us why it fails...can you do zdebug and filter for the relevant IP?

Re: SNX connection failed

Machine_Head — Mon, 23 Jan 2023 15:46:41 GMT

Check that you have a rule with a native application in case you are using legacy policy.

If using unified, check that you have a rule to cover this traffic too.

Re: SNX connection failed

GianniPapetti — Thu, 06 Jul 2023 17:19:06 GMT

Can you please be more explicit; what kind of rule?

We have exactly the same behaviour, but connection is fine after the first deny.

Re: SNX connection failed

the_rock — Thu, 06 Jul 2023 18:20:11 GMT

Are you able to provide any sort of relevant log/debug drop?

Andy

Re: SNX connection failed

GianniPapetti — Thu, 06 Jul 2023 21:14:43 GMT

Evidence attached.

Re: SNX connection failed

LeeBingKang — Mon, 15 Jan 2024 08:29:01 GMT

Hi Gianni,

I also got the same issue as yours. Do you have any idea on why its happening and also the resolution? Appreciate if you are able to share with us.

Thank you.

Re: SNX connection failed

LeeBingKang — Thu, 18 Jan 2024 08:21:50 GMT

@GianniPapetti , i'm not sure you still at there or not.

However, I just get reply from CheckPoint TAC and they mentioned this is a cosmetic issue for R81 to R81.20.

Let's wait for the jumbo hotfix come in to fix it.

Re: SNX connection failed

GianniPapetti — Sat, 27 Jan 2024 17:25:25 GMT

Hi there, thanks for the reply hope 2 see this extremly old problem solved.

Thank you.

Re: SNX connection failed

DiegoFretes — Thu, 23 May 2024 20:43:28 GMT

Hi @GianniPapetti , can you tell me how you solved this problem? I have the same error at the moment and I have no idea how to solve it.

Re: SNX connection failed

Ruben_Nuno_Vida — Mon, 18 Nov 2024 09:01:27 GMT

hi everyone, Were you able to resolve this issue? thanks