topic Re: Harmony Connect certificate expired in SASE and Remote Access

Harmony Connect certificate expired

moyzan — Fri, 21 Oct 2022 14:03:43 GMT

Hello everyone. I was wondering if any of you could help me out with a problem I have with Harmony Connect. Is there a way for the Harmony certificate to be renewed automatically instead of the user having to double-click on the icon in the taskbar and then click on "authenticate again"? I have a LOT of users disconnected because they didn't realize they were no longer protected by Harmony and just didn't bother to check the icon. I can't really check on over 600 users and I was hoping there was a setting or a register key somewhere that we could modify.

Thanks!

Re: Harmony Connect certificate expired

odedm — Sun, 23 Oct 2022 13:51:39 GMT

The issue has been addressed in version 1.2.8

Users get a notification when the certificate is about to be expired (2 weeks before) and have the option to “renew now”
If they do not renew on their own (after being notified), the certificated will be renewed automatically few days before expiration

Re: Harmony Connect certificate expired

moyzan — Mon, 24 Oct 2022 13:44:48 GMT

Awesome! Is there any way for you guys to force the update to 1.2.8? My users are still on 1.2.6...

Thanks!

Re: Harmony Connect certificate expired

odedm — Mon, 24 Oct 2022 14:19:34 GMT

Of course. Our support can do it per request.

Re: Harmony Connect certificate expired

Stephen_Vella — Mon, 08 May 2023 19:47:11 GMT

Hi, Is this solution available for both clients pushed via email (OTP) ie local user and IDP, or only for IDP ?

Your response mentions, Our support can do it per request. Can this be requested for clients pushed via email ?

Basically we have a client with 2,200 users and they are having such certificate expire issue with client inactive. Support are just telling customer to reinstall all !