topic No connection to clients after installation of Check Point Mobile Access E86.50 in SASE and Remote Access

No connection to clients after installation of Check Point Mobile Access E86.50

bum_deit — Tue, 24 Jan 2023 13:41:10 GMT

Hello all,

For some time, in our company, devices on which we install Check Point Mobile Access E86.50 can no longer be pinged. Also accessing the devices using other services like SMB, RDP, VNC, RPC, (...) is not possible anymore.

Re: No connection to clients after installation of Check Point Mobile Access E86.50

PhoneBoy — Wed, 25 Jan 2023 04:36:24 GMT

Are you sure you installed it as Check Point Mobile (versus Endpoint Security VPN)?

Re: No connection to clients after installation of Check Point Mobile Access E86.50

bum_deit — Wed, 25 Jan 2023 07:39:45 GMT

Currently, we install the software via a software distribution system as follows.

Execute: MsiExec.exe /Fvomus "E86.50_CheckPointVPN.msi" REBOOT=REALLYSUPPRESS /qn
Changing the registry key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Checkpoint\TRAC\
client_sub_type
to "Mobile"

Re: No connection to clients after installation of Check Point Mobile Access E86.50

G_W_Albrecht — Wed, 25 Jan 2023 07:44:40 GMT

Contact TAC to get this resolved !

Re: No connection to clients after installation of Check Point Mobile Access E86.50

_Val_ — Wed, 25 Jan 2023 08:31:32 GMT

What does your endpoint policy look like? Does it allow the mentioned connectivity in the first place?