topic Remote Access VPN issue not connecting in SASE and Remote Access

Remote Access VPN issue not connecting

ebenezer — Sat, 11 Mar 2023 10:20:33 GMT

Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator. Version R81.10. What Should I do Team?

Re: Remote Access VPN issue not connecting

Chris_Atkinson — Sat, 11 Mar 2023 13:55:58 GMT

Have you reviewed related SKs e.g. sk178767 & sk116957?

Are your licenses valid for VPN / Mobile Access or have you exceeded your quota?

Which client version & type is used and which Jumbo is the gateway installed with?

Re: Remote Access VPN issue not connecting

the_rock — Sat, 11 Mar 2023 13:47:06 GMT

Besides what Chris said, make sure below is enabled: