topic identify remote users OS version in SASE and Remote Access

identify remote users OS version

Daniel_Kavan — Tue, 14 Mar 2023 15:02:27 GMT

Is there a better way to identify remote users PC version? I see the major version is windows 10, but not the exact hotfix. With MACs it's a little better - I can see the version.

We have a mix of sslvpn, Endpoint Security (portal) and Endpoint Connect(VPN only) users.

Re: identify remote users OS version

the_rock — Tue, 14 Mar 2023 16:26:53 GMT

Are you using on-prem EPS or is it cloud instance?

Re: identify remote users OS version

Daniel_Kavan — Tue, 14 Mar 2023 16:30:37 GMT

a mix. Some users use the ES cloud instance, but mostly on prem with the vpn piece of endpoint security fat client.

sslvpn users are coming in with snx.

Re: identify remote users OS version

the_rock — Tue, 14 Mar 2023 16:30:59 GMT

Let me check with one of my colleagues on it, because I believe we got this done for one customer, will let you know.

Re: identify remote users OS version

the_rock — Tue, 14 Mar 2023 17:09:42 GMT

Would it not show it here?

Re: identify remote users OS version

Daniel_Kavan — Tue, 14 Mar 2023 17:12:58 GMT

Oh, yeah with the portal cloud yes. That's just a small percentage of my userbase though, 1%

Most of our users are coming in onprem though, with standard logging.

Re: identify remote users OS version

the_rock — Tue, 14 Mar 2023 18:09:36 GMT

I dont have access to any on-prem EMS, but will see if someone else does and let you know.

Cheers mate.