topic Re: can't upgrade client from E86.20 in SASE and Remote Access

can't upgrade client from E86.20

flachance — Thu, 16 Mar 2023 18:07:10 GMT

Hi,

We are running endpoint vpn client E86.20. We’ve been trying to upgrade to different new versions and always end up with the same issue, the client can’t connect right away. We have to retry several times and it eventually connects.

When it fails to connect we see this in helpdesk.log;

Service was stopped (in clean_trac_cb -> about to exit)

And we see this in Windows System Event log;

The Check Point Endpoint Security VPN service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.

Any ideas what could be the cause?

Client is E86.20 on Windows 10 21H2. Gateway is R80.40 JHF take 192

Thanks

Re: can't upgrade client from E86.20

the_rock — Thu, 16 Mar 2023 18:18:28 GMT

Ok, so I think this is continuation from your other post. Question...does this happen to every single user?

Re: can't upgrade client from E86.20

flachance — Thu, 16 Mar 2023 18:23:56 GMT

the client having issue connecting after upgrading the client, yes everybody we try to upgrade has the issue.

The issue were client are getting disconnected, only some users. One in particular who gets it constantly.

Re: can't upgrade client from E86.20

the_rock — Thu, 16 Mar 2023 18:28:06 GMT

Does not sound like a compatibility issue, since I run newer client on windows 11 even and works just fine.

Maybe have a look at below, its possible there might be anti virus causing this...

Andy

https://community.checkpoint.com/t5/Endpoint/Connectivity-with-the-Check-Point-Endpoint-Security-service-is/td-p/124358

https://community.checkpoint.com/t5/Remote-Access-VPN/Connectivity-with-the-Check-Point-Endpoint-Security-service-is/td-p/106877