topic Re: RA : Interface change - location is OUT, state connected, reconnecting tunnel in SASE and Remote Access

RA : Interface change - location is OUT, state connected, reconnecting tunnel

Andrey_Gl — Sat, 08 Apr 2023 21:26:25 GMT

Please advise, we have new set up remote access on gateways, but sometimes we get a "reconnect" message. I could not find any information about SK. Has anyone encountered this problem? PS We have two external IP addresses, and each can be used as a connection address.

[9 Apr 0:11:32] Client state is connected
[9 Apr 0:11:32] Interface change - location is OUT, state connected, reconnecting tunnel
[9 Apr 0:11:33] Client state is reconnecting

Re: RA : Interface change - location is OUT, state connected, reconnecting tunnel

PhoneBoy — Mon, 10 Apr 2023 22:47:32 GMT

It seems to be related to the Location Awareness feature on the client.
It does not appear to indicate a problem on its own.

Re: RA : Interface change - location is OUT, state connected, reconnecting tunnel

Andrey_Gl — Tue, 11 Apr 2023 15:58:40 GMT

Location Awareness is disabled. I understand that this is not critical, but the customer is complaining about constant reconnections

Re: RA : Interface change - location is OUT, state connected, reconnecting tunnel

PhoneBoy — Tue, 11 Apr 2023 16:15:41 GMT

I would work with the TAC on troubleshooting why: https://help.checkpoint.com