topic Re: All browsers ask me to install Check Point Mobile Access Portal over and over again in SASE and Remote Access

All browsers ask me to install Check Point Mobile Access Portal over and over again

Iulia — Wed, 31 May 2023 08:23:07 GMT

I was requested by one of my customers to access their VNP via a web page. This page asks me to install Check Point Mobile Access Portal Agent. The installation is successful, but does not do anything. If I close the browser it asks me the same thing over and over again, to install the agent even if this is already installed. Re-installing it not helps. I have tried on Chrome, Firefox and MS Edge.

I am using Windows10 with JDK version 19.0.1. The Agent is:

Manifest-Version: 1.0
Application-Name: Check Point Deployment-Agent
CShell_version: 800006418
Application-Library-Allowable-Codebase: *
Major_Release: RELEASE123
Version_String: RELEASE123
Main-Class: ServerMain
Ant-Version: Apache Ant 1.6.3
DependencyFinder: main
Minor_Release: Gandhi
Release_Number: 123
Caller-Allowable-Codebase: *
Permissions: all-permissions
Trusted-Library: true
Build_Number: 800006418
Major_Release_Number: 123
Created-By: 22.0-b10

I can not try the solution from https://support.checkpoint.com/results/sk/sk117673 because I do not have access to the gateway.

Is there anything I can do from the Client perspective?

Thanks a lot

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

_Val_ — Wed, 31 May 2023 09:45:09 GMT

Talk to the admin of your security solution, it should be resolvable on his/her end.

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

Iulia — Wed, 31 May 2023 10:19:40 GMT

Thanks a lot for the answer. Just to be sure I understood. I need to talk to my company's security team (we do no use any Check Point products) ? Or should I ask my customer's security team to check something?

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

the_rock — Wed, 31 May 2023 16:25:52 GMT

Says problem is fixed starting R80.10 jumbo 283...otherwise, it gives a process to follow on the gateway itself. You may need to check with someone in your company who has proper access via support portal. As far as client side, I see few things to check.

Andy

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

PhoneBoy — Wed, 31 May 2023 17:31:52 GMT

Assuming it's the customer that maintains the Check Point solution, yes.

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

the_rock — Wed, 31 May 2023 17:36:48 GMT

Yes, basically whoever had access to support site (with a valid contract, of course)

Andy

Re: All browsers ask me to install Check Point Mobile Access Portal over and over again

Iulia — Mon, 12 Jun 2023 13:23:08 GMT

Just to let you know I fixed it after I installed JRE 1.8. I had JDK 19, in my case it did not worked only with JDK.