topic Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade in SASE and Remote Access

Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade

KamilWolan — Tue, 04 Jul 2023 08:39:52 GMT

Hi,

We have strange issue after upgrade one of our Check Point firewalls to 81.10 JHF 95, from 80.40 JHF 196 . Cluster is used for VPN connection for our remote users.
Before the upgrade, when user provided username and password he saw only 1 following screen:

Right now, after the upgrade of Firewall, users see 2 screens:

And then, when he put anything in "Response" field, second screen is showed:

Is it possible to combine this 2 screens to 1 again? If so, how we can do it?
We already compared $FWDIR/conf/trac_client_1.ttm between problematic FW and other one running on 81.10, and both files are exactly the same (but issue occur only on 1 of them).

We tested on Check Point Mobile: E82.40, E86.50 and the newest one - problem is the same for all versions.

Regards,
Kamil

Re: Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade

_Val_ — Thu, 06 Jul 2023 08:28:41 GMT

Why is it a problem?

Re: Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade

KamilWolan — Thu, 06 Jul 2023 08:37:10 GMT

As 2 screens are less convenient for users.
Also it is strange that user need to type basically anything in first respond window.

We also tried solution from sk167118 - did not help us.

Re: Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade

_Val_ — Thu, 06 Jul 2023 09:22:59 GMT

Please open a support call with TAC for this: https://help.checkpoint.com