topic Remote VPN in SASE and Remote Access

Remote VPN

Dido-Master — Thu, 10 Aug 2023 21:04:28 GMT

Hello everyone!

I´m facing a problem with remote vpn connections.

Everytime the users try to connect to the cluster vpn they have the following error:

"You cannot receive an office Mode IP address because the security gateway does not have a license for Office mode".

I was using the jumbo take 95 and i have upgraded to take 109, the error persist. did the downgrade and still the same, but when i restart all the processes the vpn comes up for some time untill the users complain again.

Can someone help me resolve this problem, please?

Re: Remote VPN

Chris_Atkinson — Fri, 11 Aug 2023 07:52:43 GMT

Which VPN license type is used, does the issue effect both cluster members or one in particular?

Could you please share a sanitized / redacted "cplic print" output from each gateway...

Re: Remote VPN

Dido-Master — Fri, 11 Aug 2023 07:17:34 GMT

Hi Chris!

It effects both cluster members.

Re: Remote VPN

Chris_Atkinson — Sun, 13 Aug 2023 00:13:54 GMT

Review the outputs of the commands from this thread and see if it gives you any clues.

- Do you allow simultaneous logins for the same user?

- What IP allocation lease time is used?

https://community.checkpoint.com/t5/Remote-Access-VPN/How-many-tunnel-for-one-user/td-p/74633#M2635