https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-VPN-not-connected/m-p/201842#M4233 <P>I'm facing issue with Capsule VPN.</P><P>The condition we experience, when the user connects through Capsule VPN with version 1.600 experience the user gets the error "KMP server returned an error" and also gets the error "Failed in setting command - Permission denied". But if I check from the log, the action is "Log In" but does not get IP Office Mode which is our vpn ip pool.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KMP server returned an error.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23844iA7EB86F1571A8F51/image-size/medium?v=v2&amp;px=400" role="button" title="KMP server returned an error.png" alt="KMP server returned an error.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Permission denied.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23845iF10DB1032DE58028/image-size/medium?v=v2&amp;px=400" role="button" title="Permission denied.png" alt="Permission denied.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PoV log.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23843iB1E506F2CC9C1BD8/image-size/medium?v=v2&amp;px=400" role="button" title="PoV log.png" alt="PoV log.png" /></span></P><P>   </P> Sat, 30 Dec 2023 05:25:39 GMT frass 2023-12-30T05:25:39Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-VPN-not-connected/m-p/201842#M4233 <P>I'm facing issue with Capsule VPN.</P><P>The condition we experience, when the user connects through Capsule VPN with version 1.600 experience the user gets the error "KMP server returned an error" and also gets the error "Failed in setting command - Permission denied". But if I check from the log, the action is "Log In" but does not get IP Office Mode which is our vpn ip pool.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="KMP server returned an error.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23844iA7EB86F1571A8F51/image-size/medium?v=v2&amp;px=400" role="button" title="KMP server returned an error.png" alt="KMP server returned an error.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Permission denied.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23845iF10DB1032DE58028/image-size/medium?v=v2&amp;px=400" role="button" title="Permission denied.png" alt="Permission denied.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PoV log.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/23843iB1E506F2CC9C1BD8/image-size/medium?v=v2&amp;px=400" role="button" title="PoV log.png" alt="PoV log.png" /></span></P><P>   </P> Sat, 30 Dec 2023 05:25:39 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-VPN-not-connected/m-p/201842#M4233 frass 2023-12-30T05:25:39Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-VPN-not-connected/m-p/201956#M4234 <P>Client logs might be useful to provide (which I believe you can generate in the app).<BR />I strongly recommend a TAC case in parallel: <A href="https://help.checkpoint.com" target="_blank">https://help.checkpoint.com</A>&nbsp;</P> Tue, 02 Jan 2024 22:51:00 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Capsule-VPN-not-connected/m-p/201956#M4234 PhoneBoy 2024-01-02T22:51:00Z