topic Re: Unale to connect Desktop RDP in SASE and Remote Access

Unale to connect Desktop RDP

shantilalSuthar — Tue, 19 Mar 2024 16:26:46 GMT

Hi Team,

We have deployed the SNX client clientless VPN for accessing RDP of the LAN systems but unable to take RDP using native application.

SNX agent is getting connected and also getting office mode IP but RDP is not working.

Kindly suggest.

PhoneBoy — Tue, 19 Mar 2024 19:26:52 GMT

Is this enabled in Global Properties?

Lesley — Tue, 19 Mar 2024 22:12:31 GMT

Do you see traffic either from office mode pool IP or from firewall itself towards RDP server?

Do you see this traffic being allowed in the logs?

the_rock — Tue, 19 Mar 2024 22:24:37 GMT

Do fw monitor to see if that traffic even reaches the fw.

Andy

shantilalSuthar — Wed, 20 Mar 2024 01:43:53 GMT

I am using IP address not hostname & don't think so dns encrypt is required

the_rock — Wed, 20 Mar 2024 01:45:51 GMT

In that case, I would agree.

shantilalSuthar — Wed, 20 Mar 2024 03:51:21 GMT

Hi,

This SK didn't work. Still not able to take the RDP access.

Lesley — Wed, 20 Mar 2024 08:10:55 GMT

And this?

Do you see traffic either from office mode pool IP or from firewall itself towards RDP server?

Do you see this traffic being allowed in the logs?

PhoneBoy — Wed, 20 Mar 2024 13:55:42 GMT

It's the Back Connections that is relevant here (it should be enabled, unlike in the screenshot).

LucianoAMiguel — Mon, 24 Jun 2024 12:26:18 GMT

Hello , Do you solved this problem?