topic Re: Win11 reconnecting issue in SASE and Remote Access

Win11 reconnecting issue

setofaces — Thu, 25 Jul 2024 08:59:40 GMT

Hi there. VPN doesnt work properly on my windows 11. Connection is established well in checkpoint, but after sometime (5-10s) everlasting reconnecting appears, also after shutdown of the client I have no ethernet access for some time, disable/enable wi-fi connection few time helps after some time. It seems like some conflict between checkpoint adapter and windows 11 adapter. What can I do in that case?

Version tried: 87.20, 88.00

VPN works fine among my other colleagues, not sure about win 11 though, so its client only issue it seems

Re: Win11 reconnecting issue

Chris_Atkinson — Thu, 25 Jul 2024 12:32:23 GMT

Which build of Windows 11, is this an ARM based machine?

Re: Win11 reconnecting issue

PhoneBoy — Thu, 25 Jul 2024 13:41:13 GMT

Have you tried with E88.41?
https://support.checkpoint.com/results/sk/sk182237

Re: Win11 reconnecting issue

setofaces — Fri, 26 Jul 2024 06:29:12 GMT

Machine was x64, windows is latest. Tried changing interface metrics numbers as someone mentioned in similar problem - didn't help. Decided to install win10 instead. Topic can be closed.

Re: Win11 reconnecting issue

the_rock — Sat, 27 Jul 2024 00:57:58 GMT

I was going to suggest thatm then saw your update. I actually had exact same issue in the lab in windows11 and I installed base E88.00 client and worked fine. Not sure why that failed for you, but glad you got it sorted out.

Andy

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 08:54:59 GMT

Hi
I have the same reconnecting issue with win 11 version 10.0.26100.1. Client version E88.00 does not solve the problem.
On the other PC using ver 10.0.22631.4830, using the same vpn client setting, working fine.
Looks like the previous windows update killed it, uninstallation of it did not help.

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 10:30:39 GMT

I have just tried client version E88.60 which is not working either.
Any idea?

Re: Win11 reconnecting issue

the_rock — Mon, 10 Feb 2025 12:19:51 GMT

And the other PC that works, is it exact same windows version (same updates)?

Andy

Re: Win11 reconnecting issue

the_rock — Mon, 10 Feb 2025 12:21:02 GMT

See if below might be related.

Andy

https://community.checkpoint.com/t5/Remote-Access-VPN/Checkpoint-Remote-Access-VPN-support-for-Windows-11-24H2-build/m-p/220745#M10834

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 12:27:39 GMT

Nope this version not working,10.0.26100.1,

and this version does 10.0.22631.4830

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 13:04:21 GMT

Thanks !
I can see the reference that could help me is here:
https://support.checkpoint.com/results/sk/sk182749
where I can see the attachment.

Re: Win11 reconnecting issue

the_rock — Mon, 10 Feb 2025 13:43:58 GMT

Its against community policies to copy sk content, so I cant do that for you, sorry. You may want to see if someone else in your company would have access to the content, as it clearly states what needs to be modified on the gateway.

Andy

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 13:46:50 GMT

Thanks.
If you check the situation from helicopter view and from client perspective, this is quite ridiculous.
Any updated installer available soon?

Re: Win11 reconnecting issue

Chris_Atkinson — Mon, 10 Feb 2025 14:27:53 GMT

E88.62 was already released, otherwise E88.70 / E89.00 will follow in due course.

https://support.checkpoint.com/results/sk/sk182996

Re: Win11 reconnecting issue

the_rock — Mon, 10 Feb 2025 14:35:24 GMT

You always needed valid contract to access such articles.

Andy

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 15:07:07 GMT

Hi Chris,
Thanks for the info, I just tried E88.62 and looks to be working good with windows version 10.0.26100.1
No reconnects for 10+ minutes.

Looks like I will not need the content of the sks bound to valid contracts.

Thanks again for the help to all contributors.

Re: Win11 reconnecting issue

the_rock — Mon, 10 Feb 2025 16:49:59 GMT

Great news!

Andy

Re: Win11 reconnecting issue

Lipi — Mon, 10 Feb 2025 20:38:57 GMT

Just a follow up: Just reinstalled the Windows 11 Insider preview 10.0.26120.3073 update, and the client E88.62 is still performing as it should.

Thanks again

Re: Win11 reconnecting issue

the_rock — Tue, 11 Feb 2025 12:14:28 GMT

I also tested in the lab, very good. Glad its fixed for you.

Andy

Re: Win11 reconnecting issue

Nilushk — Sun, 20 Apr 2025 14:05:40 GMT

Having this same problem ever since windows update 24H2. My system can no longer go back, so I need checkpoint's solution for this problem.