topic Re: Issue with SSL Extender service in SASE and Remote Access

Issue with SSL Extender service

Spectrumtech_MS — Sun, 20 Oct 2024 02:29:05 GMT

Hello all,

Was hoping to get some assistance here..

We have recently upgraded some of our gateways to R81.20JHF85 and since then, the clients attempting to connect to SNX are unable to do so with the following error showing up in Windows Event viewer:

"The Check Point SSL Network Extender service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

The "system" configuration has not changed and SNX was working prior to the upgrade.

Any ideas ?

Re: Issue with SSL Extender service

AkosBakos — Sun, 20 Oct 2024 14:01:30 GMT

Hi @Spectrumtech_MS

The SNX was changed in taje 79. What was the jumbo take version before?

https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/R81.20/R81.20-List-of-all-Resolved-Issues.htm?tocpath=_____4

Have you tried with different browsers?
What is the Windows version?

Akos

Re: Issue with SSL Extender service

the_rock — Sun, 20 Oct 2024 15:01:06 GMT

I see below fixed in take 89 (latest one), but if you cant install it, maybe TAC case is not a bad idea.

Andy

Re: Issue with SSL Extender service

Spectrumtech_MS — Tue, 22 Oct 2024 03:52:56 GMT

Thank you.

We are running JHF 89 - this is the one that caused the issue...

Re: Issue with SSL Extender service

PhoneBoy — Tue, 22 Oct 2024 15:02:37 GMT

Suggest engaging TAC here: https://help.checkpoint.com

Re: Issue with SSL Extender service

the_rock — Tue, 22 Oct 2024 15:04:46 GMT

Sorry, I saw take 85 in the post, so figured thats what you were on.

Andy

Re: Issue with SSL Extender service

Spectrumtech_MS — Thu, 24 Oct 2024 07:15:09 GMT

All,

Thanks for your suggestion.

Removing JHF89 and reinstalling fixed the problem...

Go figure..

Re: Issue with SSL Extender service

the_rock — Thu, 24 Oct 2024 09:47:00 GMT

Glad it worked!