topic Re: Vpn checkpoint mobile not connecting in SASE and Remote Access

Vpn checkpoint mobile not connecting

marcosalvi — Tue, 29 Oct 2024 11:52:32 GMT

Hi, lately I'm having a very annoying problem with the mobile checkpoint vpn that I installed on my laptop, basically I get to 47% during the connection phase and then it stops without any error message. These are the tests I did to try to understand how to solve it:

1) Checked the Checkpoint VPN service, the service is running, it restarts without problems.

2) Checked the local firewall and the antivirus (both disabled but the connection still does not occur)

3) Checked the DNS

4) Checked the authentication and certificates

5) Disabled the virtual VPN adapter and re-enabled it

6) Restarted the network services

7) Updated the Checkpoint client

what else i can check ? Is there a specific log file i have to debug ? The technician of my isp told me to format my laptop to resolve. Other people with different laptops has no problem connecting with the same vpn.

Re: Vpn checkpoint mobile not connecting

the_rock — Tue, 29 Oct 2024 17:38:12 GMT

Hi @marcosalvi

Few questions...

-what client version is it?

-what about gateway itself?

-are other people having the same issue?

-when did the problem start?

You can get client logs from site properties options or if you right click on the client itself (I believe). Also, on the gw, you can do below:

vpn debug trunc

vpn debug ikeon

-try connect

vpn debug off

turn off all debugs:

fw ctl debug -x

fw ctl debug 0

Get vpnd and ike files from $FWDIR/log dir

HTH

Andy

Re: Vpn checkpoint mobile not connecting

the_rock — Tue, 29 Oct 2024 17:44:11 GMT

@marcosalvi

Just enable below to get client logs, you can change to advanced instead of basic if you like.

Andy

Re: Vpn checkpoint mobile not connecting

PhoneBoy — Tue, 29 Oct 2024 18:33:29 GMT

Can you try to connect with a different Internet connection? (For example, a WiFi at a local coffee shop or tethering with your mobile phone.)
Possible it's something related to CGNAT with your ISP.

Re: Vpn checkpoint mobile not connecting

marcosalvi — Thu, 21 Nov 2024 11:16:48 GMT

Sorry for the extreme delay.... some answer :

- client version 98.61.5506

- gateway we don't know is managed by our isp

- Other people don't have any issue (this is the reason why our isp has said to format the machine to resolve)

- We don't know the exact moment but probably after a windows update ?

I tried to collect logs and this is the result files .... i have attached trac.log, do i miss something ? Thanks

Re: Vpn checkpoint mobile not connecting

marcosalvi — Thu, 21 Nov 2024 11:17:15 GMT

I've tryed different internet connection and hotspot with cellular data but nothings change.

Re: Vpn checkpoint mobile not connecting

PhoneBoy — Thu, 21 Nov 2024 13:42:54 GMT

Appropriate debugs need to be taken on the gateway side to understand what’s going on here.