topic Re: Mobile Access Portal Agent Certificate Failure in SASE and Remote Access

Mobile Access Portal Agent Certificate Failure

cyberlad — Thu, 31 Oct 2024 19:13:09 GMT

Hello All,

One of the users in my enviroment got this error when they were trying to sign in to the remote access VPN. I have tried uninstalling the agent, the SNX extender, deleted the checkpoint folder in the Program files, yet this issue persist whenever we try to install the agent.

The agent worked seamlessly before today.

Please suggest a way. The machine is we are running is a windows 11 PC.

Re: Mobile Access Portal Agent Certificate Failure

the_rock — Thu, 31 Oct 2024 19:51:12 GMT

Is this the ONLY machine with the issue? I recall while back someone had this problem and it turned out to be an issue with .net framework I think.

Andy

Re: Mobile Access Portal Agent Certificate Failure

the_rock — Thu, 31 Oct 2024 19:53:04 GMT

I also found below, might be worth looking into.

Andy

https://support.checkpoint.com/results/sk/sk120452

Re: Mobile Access Portal Agent Certificate Failure

PhoneBoy — Thu, 31 Oct 2024 22:38:25 GMT

Except I'd do that in the Windows Certificate Store instead of the Firefox specific one.

Re: Mobile Access Portal Agent Certificate Failure

the_rock — Thu, 31 Oct 2024 23:16:26 GMT

100% makes more sense.

Re: Mobile Access Portal Agent Certificate Failure

jo_dolowsk — Fri, 01 Nov 2024 11:28:10 GMT

👍