topic VPN Connect SSL Failure in SASE and Remote Access

VPN Connect SSL Failure

Solitude — Wed, 06 Nov 2024 02:46:01 GMT

Hi All,

We are Running R81.20 and configured Remote access vpn, Client we are using E86.80

I am able to connect to successful first time but after 1 second disconnected, trying connecting and saying error "VPN tunnel has disconnected, a connection could not be established", and return to the screen to enter the user pass.

on smartconsole, check the log and see the error as attached image

I want to ask if the first connection is successful, will the error be related to the routing configuration? otherwise errors can occur, and what should I do about it?

Re: VPN Connect SSL Failure

PhoneBoy — Fri, 08 Nov 2024 15:54:02 GMT

The error message says: "remote access client ip address and port were changed"
Based on the log card, it appears that it was the source port that was changed.
That would be done by some device between the client and gateway, most likely.

Of course, you're also using an older client and should try a more recent one.
E86.80 is still officially supported...but only until May of 2025.

Re: VPN Connect SSL Failure

the_rock — Fri, 08 Nov 2024 15:57:29 GMT

I would try with E88.40 or above and see what happens. There were LOTS of improvements since the version you are testing with.

Andy