topic SAML auth issues after R81.20 jumbo 92 install in SASE and Remote Access

SAML auth issues after R81.20 jumbo 92 install

the_rock — Sun, 23 Mar 2025 12:09:45 GMT

Hey guys,

Just wondering if anyone else had this problem after installing jumbo 92 for R81.20. Customer noticed the next day none of their VPN users would get prompted for SAML auth when connecting to VPN, but worked fine before jumbo 92 install. I find it odd jumbo would have caused this, since its 3 months old now, but its also sort of too coincidental in my view.

Anyway, TAC gave them an sk about this, cant recall the number now, but its essentially to force SAML, though it says in it its not officially supported CP procedure.

They will do some debugs today and let us know.

Tx as always.

Andy

Re: SAML auth issues after R81.20 jumbo 92 install

the_rock — Sun, 23 Mar 2025 12:33:32 GMT

Found the sk TAC gave the customer.

Andy

https://support.checkpoint.com/results/sk/sk180948

Re: SAML auth issues after R81.20 jumbo 92 install

the_rock — Mon, 24 Mar 2025 15:52:31 GMT

I had @Ilya_Yusupov reach out to me about this offline, what an amazing guy! Lets see what customer would like to do, we will also follow up with TAC.

Andy

Re: SAML auth issues after R81.20 jumbo 92 install

the_rock — Wed, 26 Mar 2025 13:06:54 GMT

Issue was fixed, though I will update once customer confirms what exactly they changed on Azure end, if it was process from sk180948 or something else. Found out its sign in frequency setting...attached screenshot.

Andy