topic Re: No access to service using Capsule on iPhone in SASE and Remote Access

No access to service using Capsule on iPhone

cschneider — Tue, 08 Apr 2025 09:42:12 GMT

Hello,

using Checkpoint Capsule on Android was no problem so far. Open the app, enter credentials and the user can access internal services through the browser.

Using Capsule with version 1.600.137 on iOS 18.2 doesn't work. Capsule is successfully connect and the device is getting an valid IP-Address. But accessing an internal website with Siri or Chrome doesn't work.

What could be the problem here?

Best,
Christian

Re: No access to service using Capsule on iPhone

G_W_Albrecht — Tue, 08 Apr 2025 10:03:15 GMT

Open SR# with CP TAC !

Re: No access to service using Capsule on iPhone

Chris_Atkinson — Tue, 08 Apr 2025 11:35:38 GMT

Would suggest verifying DNS and opening a case with TAC to review there after.

Re: No access to service using Capsule on iPhone

the_rock — Wed, 09 Apr 2025 01:56:40 GMT

I would agree with the guys. Definitely check DNS settings, as Chris mentioned, that could be an issue.

Andy

Re: No access to service using Capsule on iPhone

G_W_Albrecht — Wed, 09 Apr 2025 08:47:20 GMT

What is shown in FW logs when access to internal servers is tried ?