topic Re: Uninstall Check Point Endpoint ?? in SASE and Remote Access

Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 10:41:14 GMT

We’ve encountered situations where Check Point cannot be uninstalled properly (there is documentation related to this)???
Is there a reliable method to perform a full cleanup of any version and component of Check Point from a workstation, in order to ensure a clean environment before installing the latest version?

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 10:49:12 GMT

windows or mac? barebone vpn client or harmony endpoint?

Andy

Re: Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 10:50:04 GMT

ww 11 & vpn client

Re: Uninstall Check Point Endpoint ??

Tal_Paz-Fridman — Thu, 17 Apr 2025 10:50:14 GMT

There are several SKs related to uninstall of Endpoint Security Client - it depends on the issue you've encountered:

https://support.checkpoint.com/results/sk/sk176205

https://support.checkpoint.com/results/sk/sk103727

https://support.checkpoint.com/results/sk/sk170444

https://support.checkpoint.com/results/sk/sk183103

Re: Uninstall Check Point Endpoint ??

G_W_Albrecht — Thu, 17 Apr 2025 11:17:21 GMT

Why would you want to manually remove a client that will be updated automatically ? Also you can remove the client by a push operation from EPSS.

If you really need to do this, contact CP TAC so they will give you the correct procedure and the PassDialog.exe file... I know how this is done, and it is not really fun 😉 So what is the reason for this question ?

Re: Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 11:22:40 GMT

Hi Albercht
there is a suspicion that the traditional uninstall procedure does not leave the machine clean.
The question is : is there a universal unistaller that can remove all checkpoint components on the machine ?
We provide a client vpn for a large number of employers...

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 11:58:06 GMT

If its just a barebone vpn client, that can always be removed from control panel, but the SKs @Tal_Paz-Fridman sent are totally valid, specially the 2nd one in your case.

Andy

Re: Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 12:03:32 GMT

the 2nd one say:
When password prompt appears, enter the Endpoint Security Client uninstallation password
Which one??? We dont set any psw.... this is simply installer vpn .msi

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 12:04:49 GMT

Thats applicable to harmony endpoint, NOT barebone vpn client.

Andy

Re: Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 12:06:51 GMT

Exactly Andy, here we are only talking about VPN checkpoints. not Harmony

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 12:12:22 GMT

Right, so does it not work via control panel? What is the exact issue?

Andy

Re: Uninstall Check Point Endpoint ??

G_W_Albrecht — Thu, 17 Apr 2025 13:38:44 GMT

Then why did you write about full cleanup of any component of Check Point from a workstation when this is just the standAlone VPN client called Remote Access VPN Client ? Any component would be the EPS blades...

The uninstall process is first to shutdown the client from task bar menu and then uninstall from Settings Apps.

Re: Uninstall Check Point Endpoint ??

RemoteUser — Thu, 17 Apr 2025 13:58:12 GMT

The client thinks there is a suspicion that the traditional uninstall procedure does not leave the machine clean. so I ask if there is anything different from the standard procedure.

Re: Uninstall Check Point Endpoint ??

G_W_Albrecht — Thu, 17 Apr 2025 14:46:39 GMT

Unintstall leaves a clean machine - i am not 100% sure that the registry is cleaned from Remote Access VPN Client keys, but this will not matter at all. Can the client give any reason for his suspicion ? Never heard of that...

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 15:38:40 GMT

@RemoteUser So when you say client does not think traditional process would not leave machine clean, are you saying they dont believe that would TOTALLY CLEAN it from any trace CP related?

Andy

Re: Uninstall Check Point Endpoint ??

the_rock — Thu, 17 Apr 2025 15:48:49 GMT

@RemoteUser If above is the case, then I would strongly recommend the TAC case to get the best option.

Andy

Re: Uninstall Check Point Endpoint ??

RemoteUser — Fri, 18 Apr 2025 07:03:52 GMT

Hi Andy,
The customer suppose , yes, but i don't know on what basis

Re: Uninstall Check Point Endpoint ??

G_W_Albrecht — Fri, 18 Apr 2025 08:12:31 GMT

Tell him you have the official confirmation that it does clean all - and do not reveal where this confirmation is coming from 😉

Re: Uninstall Check Point Endpoint ??

RemoteUser — Fri, 18 Apr 2025 08:14:30 GMT

but if he ask me to send him the documentation 🤔😅

Re: Uninstall Check Point Endpoint ??

G_W_Albrecht — Fri, 18 Apr 2025 08:42:05 GMT

...ask him to send his documentation. This was a joke ! But you can open a SR# with CP TAC to get the official confirmation. If a customer does not believe in my professional opinion he should seek someone else to bother...