https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60013#M151 <P>Thank you, I have a SR open now. Today the QoS is 1489 btw. Struggling to work in this page while connected...</P> Sat, 10 Aug 2019 13:08:10 GMT Stephen_Moreau 2019-08-10T13:08:10Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/59838#M147 <P>I am based in Ireland where there is a single Capsule Connect POP. Recently some of my clients (and myself as a user) are experiencing slowness and delays with Capsule Connect. Disconnecting the client immediately resolves the issue. When I look at the client and specifically at the 'Quality of service' value, it's showing around the 209 milliseconds mark. My immediate sense is that this is a large value but I need a point of reference. I have not paid attention to this pre-issue so cannot say if this is up on what it was previously. Can someone give me a steer here? What value is seen in other locales, especially ones with multiple POPs?</P><P>Thanks<BR />Steve</P> Wed, 07 Aug 2019 23:01:30 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/59838#M147 Stephen_Moreau 2019-08-07T23:01:30Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/59840#M148 <P>bump</P> Thu, 08 Aug 2019 02:04:19 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/59840#M148 Vladimir 2019-08-08T02:04:19Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60000#M149 <P>Some additional info. I have been periodically reviewing the 'Quality of Service' values over the past couple of days and I am finding a large variance in the value. My original post had a value of 209ms but I have seen the value drop down as low as 16, It's not consistent (and perhaps that's understandable if there are lots of users on one POP), it can maintain a value for an hour or so and then jump up or drop down. I've looked at busy and quiet times of the day and it's inconsistent. I also cannot the value to the performance hit. When it's down at 19oms, it's a slow to load pages as when it's around 150 or above.</P> Fri, 09 Aug 2019 22:12:10 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60000#M149 Stephen_Moreau 2019-08-09T22:12:10Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60003#M150 I would engage with the TAC on this so we can troubleshoot what's going on. Fri, 09 Aug 2019 23:21:09 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60003#M150 PhoneBoy 2019-08-09T23:21:09Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60013#M151 <P>Thank you, I have a SR open now. Today the QoS is 1489 btw. Struggling to work in this page while connected...</P> Sat, 10 Aug 2019 13:08:10 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/What-is-a-reasonable-Quality-of-service-with-Capsule-Connect/m-p/60013#M151 Stephen_Moreau 2019-08-10T13:08:10Z