topic Re: SNX Failed to Connect in SASE and Remote Access

SNX Failed to Connect

CEEJAY — Wed, 29 Apr 2026 03:05:12 GMT

I have an SNX configured. But whenever I try to connect to SNX, it will try to establish connection then the connect button will appear briefly. I checked the mobile access logs and it is rejected indicating error in disconnecting user and with description failed to connect

Re: SNX Failed to Connect

PhoneBoy — Wed, 29 Apr 2026 21:52:12 GMT

What version/JHF of gateway?
What version of snx?

Re: SNX Failed to Connect

CEEJAY — Thu, 30 Apr 2026 06:15:20 GMT

I am running a ClusterXL R82 with Take JHF Take 60 + CRL Fix. The version of SNX 800.007.409

Re: SNX Failed to Connect

PhoneBoy — Thu, 30 Apr 2026 15:18:01 GMT

SNX debug will likely be needed here.
Depending on whether SNX is being initiated from Windows or Mac/Linux, you'll need to use one of the following SKs:

https://support.checkpoint.com/results/sk/sk103572
https://support.checkpoint.com/results/sk/sk33833

Might also be worth starting a TAC case in parallel.