topic Re: Remote Access VPN stuck on reconnect in SASE and Remote Access

Remote Access VPN stuck on reconnect

jdoe1979 — Tue, 22 Nov 2022 18:56:41 GMT

Running R81.20 (i know, but it's a lab)
When connecting from WAN - RA VPN client connects the first time after adding the site fine. But if I disconnect and try again - stuck like this and fails with Site is not responding

Workaround is to delete the site and add again. Works till first reconnect.

Connecting and reconnecting from LAN side works just fine.

I've done the whole refresh the cert routine too.

Re: Remote Access VPN stuck on reconnect

PhoneBoy — Tue, 22 Nov 2022 19:50:49 GMT

How precisely are you defining the site when you connect the first time?
Note that if you use an FQDN, the IP resolved is cached and stored as part of the site definition.

Re: Remote Access VPN stuck on reconnect

jdoe1979 — Tue, 22 Nov 2022 20:13:38 GMT

just by IP address. no FQDN.

Re: Remote Access VPN stuck on reconnect

PhoneBoy — Tue, 22 Nov 2022 21:04:34 GMT

Did you try anything in: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92383&partition=Advanced&product=IPSec

Re: Remote Access VPN stuck on reconnect

jdoe1979 — Wed, 23 Nov 2022 08:24:39 GMT

no, after reading the article - I still don't understand what values need to be configured to get this working...
Jeez is that really the only way to fix this in CP world?

Re: Remote Access VPN stuck on reconnect

_Val_ — Wed, 23 Nov 2022 08:17:37 GMT

Before anything else, does any of this apply to your case? Quoting from the SK @PhoneBoy mentioned:

...IP address is different from the IP address that was originally defined when creating the new VPN site, especially in scenarios where the Security Gateway is behind a NAT device, or when the Security Gateway object is defined with an internal IP address, or a Management IP address that is not reachable from the Internet.

Re: Remote Access VPN stuck on reconnect

jdoe1979 — Wed, 23 Nov 2022 09:59:15 GMT

It got fixed by nuking the old VM and starting over.

Re: Remote Access VPN stuck on reconnect

Rakha747 — Mon, 28 Jul 2025 06:09:27 GMT

I Still get this error. even when i set my VPN IP Address into x.x.x.x, when i try to connect in second time, the IP Address back to the old ones

Re: Remote Access VPN stuck on reconnect

PhoneBoy — Mon, 28 Jul 2025 12:03:08 GMT

The solution to this is here: https://support.checkpoint.com/results/sk/sk92716

Re: Remote Access VPN stuck on reconnect

Rakha747 — Wed, 30 Jul 2025 09:48:36 GMT

i follow this solution but still didn't solve the problem

Re: Remote Access VPN stuck on reconnect

PhoneBoy — Wed, 30 Jul 2025 20:15:46 GMT

Please start a new thread with the necessary details about your configuration.

Re: Remote Access VPN stuck on reconnect

mohammed1987 — Mon, 20 Apr 2026 07:40:19 GMT

Hi rakha,

Did you find the solution or workaround?

My customer has 7 Wan behind 7 broadband routers, the project is about migration from sophos with openvpn client to checkpoint, and he doesn't give the go till this issue not fixed

Re: Remote Access VPN stuck on reconnect

Rakharafi747 — Tue, 21 Apr 2026 12:09:39 GMT

Yeah. Need to check the databases application on the smart console's app and delete the old VPN IP Address. If you're not change the VPN IP Address then it should be no problem