topic Re: Endpoint Security VPN E80.64 for Mac CPU 100% in SASE and Remote Access

Endpoint Security VPN E80.64 for Mac CPU 100%

Jacson_Ritzmann — Mon, 27 Nov 2017 12:55:53 GMT

After installation of Endpoint Security VPN E80.64 when the vpn is disconnected the cpu goes to 100%, the volon is the process TracSrvWrapper.
Any solution to this problem?

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

PhoneBoy — Tue, 28 Nov 2017 07:30:07 GMT

For what it's worth, I don't see this issue (and I use the client all the time)

If you haven't already, I recommend opening a support case with our TAC: Contact Support | Check Point Software

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

Hugo_vd_Kooij — Tue, 28 Nov 2017 11:51:47 GMT

Is there a reason NOT to upgrade to at least E80.70?

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

PhoneBoy — Tue, 28 Nov 2017 15:26:01 GMT

The latest version on the Mac is E80.64.

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

Hugo_vd_Kooij — Wed, 29 Nov 2017 09:27:28 GMT

Which shows I have to up my endpoint skills 😉

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

Nicolas_Krassas — Tue, 15 Oct 2019 03:29:23 GMT

Hello,

I have the same issue after upgrading to macOS Catalina with Endpoint Security VPN E80.89.

TracSrvWrapper consumes about 100% on a single core draining battery life in a rapid way.

Unloading the daemon (com.checkpoint.epc.service.plist) will cause the Endpoint VPN client to crash.

One more issue is that so far I don't see the proper sequence to load the daemon back in order to get Endpoint working again without having to restart the system.

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

AlexBr — Fri, 18 Oct 2019 08:49:55 GMT

I have the exact problem. Each time i need to use VPN i need to uninstall/install.
the only solution i found is to use a cputhrottle to decrease the CPU usage for the trac process.

Unfortunately this is also limiting the bandwidth a bit.

I hope new release will solve it.

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

Nicolas_Krassas — Fri, 18 Oct 2019 09:04:43 GMT

Hi,

Since I couldn't find a solution so far I'm pausing the service and the GUI app with a small script. I'm sharing it here in case you want to do the same.

Install pidof command from brew if you don't have it and use,

#!/bin/bash
if [[ $1 == "stop" ]]
then
sudo kill -STOP `pidof TracSrvWrapper`
sudo kill -STOP `pidof Endpoint_`
fi

if [[ $1 == "start" ]]
then
sudo kill -CONT `pidof Endpoint_`
sudo kill -CONT `pidof TracSrvWrapper`
fi

That will pause (STOP) the Endpoint client and TracSrvWrapper that is causing the problem. I noticed that if I was to pause only the TracSrvWrapper eventually Endpoint was crashing after some hours, I believe when it was hitting the re-key timeout, so pausing both seems to work fine for now.

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

ITOIS_Network_A — Sat, 30 Nov 2019 07:16:31 GMT

I have a similar problem, Tracsrvwrapper is always at 100%, I even can log in with the application in the VPN, I'm using 80.89

Re: Endpoint Security VPN E80.64 for Mac CPU 100%

Ohadfr — Sun, 12 Jan 2020 07:08:13 GMT

if it's still relevant,

the following fixed it for me:

https://supportcenter.checkpoint.com/supportcenter/portal/user/anon/page/default.psml/media-type/html?action=portlets.DCFileAction&eventSubmit_doGetdcdetails=&fileid=96032

File Name	Endpoint_Security_VPN.dmg
Product	Endpoint Security VPN
Version	E82
OS	macOS 10.15

Regardless, I tried to correlate the issue to any latest changes that have been done on the system and was wondering if anyone else have the same setup.

the last thing installed on it was McAfee epo agent (EPP), but even after removing it (and all possible residues) the issue still persisted. finally the new agent resolve it.

Obviously the use of SNX was out of the question since Java is no longer support on Mac.

on an other Mac (Air, but same spec) the same client was running without any issue.