topic Re: Remote access vpn connecting issue in SASE and Remote Access

Remote access vpn connecting issue

rajesh_s — Thu, 08 Mar 2018 12:36:51 GMT

I configure remote access vpn on R77.30, When i try to connect to remote access vpn, ending up with error Site not responding, Any idea what could be the issue?.

Re: Remote access vpn connecting issue

Gaurav_Pandya — Thu, 08 Mar 2018 13:47:22 GMT

Hi Rajesh,

There are many reasons for this particular error "Site not responding".

First of all Endpoint connect uses http & https to create site so make sure that there is no issue with connectivity. After that you can refer sk116933, sk91600, sk113558 to check the exact issue.

Re: Remote access vpn connecting issue

Amit_Koren — Thu, 08 Mar 2018 23:27:15 GMT

In the firewall object go to VPN Clients->Remote Access

Make sure "Visitor Mode" is enabled.

In Global Properties, make sure "Accept Control Connections" and Accept Remote Access Control connections" are enabled OR make sure you have a rule allowing HTTPS and IKE NAT Traversal to the firewall.

Re: Remote access vpn connecting issue

rajesh_s — Mon, 12 Mar 2018 08:09:21 GMT

Hi Gaurav and Amit,

Thanks for your revert, I resolved the issue, There was a issue with internal certificate.

Re: Remote access vpn connecting issue

Gaurav_Pandya — Tue, 13 Mar 2018 13:49:20 GMT

Ok Rajesh,

Thanks for the Update

Re: Remote access vpn connecting issue

Alagesan_J — Wed, 31 Jul 2019 12:41:04 GMT

Can any one help me, if i have frequent disconnection after connecting the client VPN.

Re: Remote access vpn connecting issue

Gaurav_Pandya — Wed, 31 Jul 2019 12:49:22 GMT

Hi Alagesan,

Are you dropping connection with VPN or internal LAN? Means your remote access VPN drops frequently or VPN remains connected but internal desktops are dropping.

Re: Remote access vpn connecting issue

Stephen12 — Wed, 28 Aug 2019 08:25:17 GMT

sir where did you get the certificate. i have been also having this problem.

thank you

Re: Remote access vpn connecting issue

Jeff_Gao — Tue, 11 Feb 2020 11:41:58 GMT

@rajesh_s how do you resolve the issue,i had a similar problem. vpn client can not connect successful in computer but it can connect successful in mobile phone.

when connect to 47%,will failed as follow:

Re: Remote access vpn connecting issue

G_W_Albrecht — Tue, 11 Feb 2020 14:40:16 GMT

That is a completely different RA VPN with different licenses - the Endpoint RA VPN is IP Sec, mobile Capsule is SSL VPN working with Mobile Access Blade...

Re: Remote access vpn connecting issue

danvilarinho — Tue, 29 Jun 2021 10:05:43 GMT

Helo! Did you manage to solve the problem? I have version 82.40 and the same is happening.

I've already installed version 84.0, disabled firewall and even so I can't get past 47%.