topic Re: Anyone get VPN installed on Mac highSierra? in SASE and Remote Access

Anyone get VPN installed on Mac highSierra?

STEVE_ENS — Wed, 31 Oct 2018 16:57:58 GMT

I've got a Mac user (yeah I know) that is having issues with setting up Endpoint Security VPN on his HighSierra OS. The message says "the installation was completed successfully", but he also gets a simultaneous error saying Failed to create TrAPI. Tried to install again without any AV running. Still the same. I'll get him to try to uninstall the AV and then test again. Not much on Google for this error though.

Re: Anyone get VPN installed on Mac highSierra?

PhoneBoy — Fri, 02 Nov 2018 16:03:40 GMT

Which version of client?

Re: Anyone get VPN installed on Mac highSierra?

STEVE_ENS — Tue, 06 Nov 2018 16:31:32 GMT

The newest one off the website.

Re: Anyone get VPN installed on Mac highSierra?

PhoneBoy — Tue, 06 Nov 2018 16:41:13 GMT

"Newest one off the website" can change, which is why I ask explicitly.

But let's assume E80.71.

I've seen a couple reports of this issue, but I haven't seen an explanation for it.

I'll see if I can get one, but I recommend opening a TAC case in the meantime.

Re: Anyone get VPN installed on Mac highSierra?

HristoGrigorov — Thu, 08 Nov 2018 11:36:59 GMT

I am using E80.71 on HighSierra w/o any problems. I ran a search on Google about it and this post seems to talk about exactly the same error:

Mac OS X and checkpoint VPN

Re: Anyone get VPN installed on Mac highSierra?

PhoneBoy — Thu, 08 Nov 2018 13:14:48 GMT

Since the solution they mention is pretty simple, I'll just copy/paste it here:

chmod 755 /usr/local/lib

STEVE ENS‌ did this work?

Re: Anyone get VPN installed on Mac highSierra?

STEVE_ENS — Thu, 08 Nov 2018 14:51:07 GMT

I'll get him to test and report back.