topic Re: E80.87_CheckPointVPN connectivity with the vpn service is lost in SASE and Remote Access

E80.87_CheckPointVPN connectivity with the vpn service is lost

Joey_Li — Tue, 20 Nov 2018 03:25:39 GMT

hi,

I have installed E80.87_CheckPointVPN on my pc(win 10, 64 bit), but it can not work.

In support center, according to sk113372https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113372&partition=Advanced&product=Endpoint，

I upgrade all the network and system drivers, the problem still not been solved

please help me, thanks~

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

PhoneBoy — Tue, 20 Nov 2018 19:06:00 GMT

I would recommend opening a TAC case so we can troubleshoot what's going on.

One question, though: Are you using another VPN or firewall program as well?

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Joey_Li — Wed, 21 Nov 2018 02:13:05 GMT

Thanks for your reply.

Actually，yesterday I wanted to update my vpn client, so I uninstalled the old checkpoint VPN，maybe E60.. I cannot remember，at the same time, i installed the new E80.87, so, a series of problems appeared.

Now I find that I cannot install all vpn clients，E80.86，E80.87，E80.88 these 3 versions prompt a series of problems like this.

another all previous versions (before E80.86), prompt

My laptop have another vpn client but not in using，and before i uninstalled the old checkpoint vpn, they were all available.

Thanks for your recommendation. I will open a TAC case in this week.

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Herschel_Liang — Thu, 28 Mar 2019 15:23:46 GMT

Many client met the same issue, too. Could you please share solution or workaround from CheckPoint TAC? Or your solution at last? Many tnx!

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Joey_Li — Wed, 22 May 2019 02:44:50 GMT

Sorry to reply you so late..

I have deleted all things about checkpoint in these ways C:\Windows\System32\drivers and installation path，Cleaned up invalid registry.

Then, installed a old version VPN client, the problem solved

I think this problem is caused by not completely uninstalling the software.

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

duckquang — Wed, 13 Jan 2021 08:51:26 GMT

I also got the same error

How to fix:

1. Boot with DLC or Mini Windows

2. Rename files extensions "vsdata.dll", "vsinit.dll", "vsutil.dll" to the ".old".

3. Reboot, go to Windows and install the latest version

Wish success

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Eyal_Magidish — Wed, 13 Jan 2021 10:19:50 GMT

duckquang,

I don't recommend running these steps, This will harm the operating system.

in order to solve the main issue, review sk171213.

Eyal

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Danynt — Fri, 29 Jan 2021 15:17:20 GMT

I had the same error, I can fix this following the steps explained by duckquang but I only rename the file vsdata.dll and install E84.00_CheckPointVPN

1. Boot with DLC or Mini Windows

2. Rename files extensions "vsdata.dll" on folder C:\Windows\SysWOW64

3. Reboot, go to Windows and install the latest version