topic Re: Cannot re-install Check Point VPN macOS in SASE and Remote Access

Cannot re-install Check Point VPN macOS

sebastian_tarka — Thu, 11 Apr 2019 08:43:21 GMT

Hello everyone!

I'm facing the issue that I cannot install (re-install) the latest checkpoint version (E80.89). I also tried to install older versions but I always get the same error message (see picture as well):

"Check Point Endpoint Security VPN can not be installed on this computer
Check Point Endpoint Security is installed on this computer. Please install the VPN blade as part of Endpoint Security."

Before installing the latest version of Checkpoint Endpoint Security VPN, I have used the uninstaller located in /Library/Applications Support/Checkpoint...

I was already looking for files which could be part of the VPN application, but I could find anymore.

I hope that you guys can help me out, because I need to run this application...

Re: Cannot re-install Check Point VPN macOS

G_W_Albrecht — Thu, 11 Apr 2019 09:42:00 GMT

"Before installing the latest version of Checkpoint Endpoint Security VPN, I have used the uninstaller located in /Library/Applications Support/Checkpoint..." - and what was shown on the command line then ? Was the CheckPoint folder removed ?

You also should note the differences between Endpoint Security client for Mac and Endpoint Security VPN for Mac !

- To uninstall the E80.89 Endpoint Security client on Mac computers:
1. Open a terminal window.
2. Run: sudo "/Library/Application Support/Checkpoint/Endpoint Security/uninstall.sh"

- To uninstall Endpoint Security VPN for Mac from a client computer:
1. Double-click the Endpoint_Security_VPN.dmg file.
After the disk image mounts to the file system, a Finder window opens with the contents of the package.
2. Double-click the Uninstaller to start the uninstall process.
3. Do the on-screen instructions.

Re: Cannot re-install Check Point VPN macOS

sebastian_tarka — Thu, 11 Apr 2019 12:54:58 GMT

After using the uninstall file in the application support folder, the checkpoint folder was completely deleted, as expected.
If I can the Uninstaller in the DMG it shows "No such file directory" (see attachment).

I weird that I am not able to install the application, more over I'm not able to delete something what isn't installed anymore.

Re: Cannot re-install Check Point VPN macOS

PhoneBoy — Fri, 12 Apr 2019 00:54:33 GMT

I recommend opening a TAC case so we can investigate this further.

Re: Cannot re-install Check Point VPN macOS

Pedr_Braconnot — Sat, 25 Jan 2020 18:19:42 GMT

Same problem here.

Mac OS 10.13

My problem is that the Application Support folder does not exist anymore.

Because of that I can't uninstall or reinstall.

There's no uninstall script and de install fails.

I think overwrite installation should be allowed.

Re: Cannot re-install Check Point VPN macOS

_Val_ — Mon, 27 Jan 2020 15:50:53 GMT

Please open a support call with TAC, thanks

Re: Cannot re-install Check Point VPN macOS

G_W_Albrecht — Mon, 27 Jan 2020 15:55:45 GMT

I would restore the A<pplication Support folder using your Time Machine Backup !