topic Re: harmony sase agent error in SASE and Remote Access

harmony sase agent error

joon — Thu, 13 Nov 2025 08:03:05 GMT

When running the base agent, there is an error as shown below and in the picture.
Does anyone know why?
What action should be taken to make the agent function normally?
This is Windows 11.

Re: harmony sase agent error

rlopes — Thu, 13 Nov 2025 17:08:21 GMT

Hi, this error typically happens for two reasons:

1. the device hostname contains special characters

2. the system clock is off (not synced or sync issues with a time server?)

Re: harmony sase agent error

the_rock — Thu, 13 Nov 2025 17:51:57 GMT

I remember seeing that in the lab once and after reboot, was fine. It was windows 11 24h2

Re: harmony sase agent error

the_rock — Thu, 13 Nov 2025 20:21:42 GMT

Did you try any of below versions?

Re: harmony sase agent error

the_rock — Sat, 15 Nov 2025 13:04:18 GMT

Hey @joon , any luck with this?

Re: harmony sase agent error

joon — Sun, 16 Nov 2025 23:50:19 GMT

It has not been confirmed in the issue pc yet.
I'll leave a comment as soon as it's updated.
Thank you.

Re: harmony sase agent error

the_rock — Mon, 17 Nov 2025 00:32:34 GMT

If you need me to test anything, happy to do it. I now installed latest sase agent.

Re: harmony sase agent error

joon — Mon, 17 Nov 2025 00:45:29 GMT

When I checked the PC environment
It was Windows 10.
We have currently installed up to version 12.2.0.9503, but the symptoms were the same.
Failed in generate certificate during agent execution.
Why is that?

Re: harmony sase agent error

the_rock — Mon, 17 Nov 2025 00:49:28 GMT

Did you check what @rlopes suggested?

Re: harmony sase agent error

joon — Mon, 17 Nov 2025 00:57:43 GMT

I'm checking that part
The chances are not high.

Re: harmony sase agent error

the_rock — Mon, 17 Nov 2025 01:02:32 GMT

I would open P81 case then, dont open regular TAC case, as they dont deal with SASE.