topic Re: R80.30 MOB and SSL extender in SASE and Remote Access

R80.30 MOB and SSL extender

Wolfgang — Thu, 29 Aug 2019 17:00:56 GMT

Hello checkmates,

we replaced a R77.30 gateway-cluster with R80.30. Everything is fine, but one problem exist.

If we try to start ssl extender in MobileAccessBlade the window is stuck with initializing. If you don‘t have the new deployment agent installed on the client the install process starts but still after that the initialize state stucks.

Gateway ist installed with R80.30, latest Jumbo and the MABDA hotfix. With R80.20, there is no problem.

Has anyone this running and working ?

Thanks for help

Wolfgang

PS: Following log is shown:

Time: 2019-08-29T07:29:54Z Id: 579ce9fb-fb4d-0000-5d67-7ef200000001 Sequencenum: 62 Category: SSL Network Extender User: XXXXXX

Description: SNX connection failed

Access: Denied

User Groups: ad_group_XXXXXXXXXXXXXXXXXXX

Reason: Error in disconnecting user

Mobile Access Session UID:ABC9A21B-64F2-5D67-579C-E9FBFB4D0000 Reject ID: 2d6549a6-202730-22d6e5dd Action: Reject Type: Log Blade: Mobile Access Origin: XXXXXXX Product Family: Access Marker: @A@@B@1567029601@C@1439554

Re: R80.30 MOB and SSL extender

_Val_ — Mon, 02 Sep 2019 15:06:31 GMT

I suggest opening a support request for this issue

Re: R80.30 MOB and SSL extender

fllangari — Thu, 18 Mar 2021 16:07:20 GMT

Hi do you have any solution for this issue.

Regards

Re: R80.30 MOB and SSL extender

Wolfgang — Thu, 18 Mar 2021 17:10:41 GMT

@fllangari

as I remember, the problem was on the client system. Removing the older deployment agents solved the problem.

With R80.40 on the gateways this issue didn‘t occur.

Wolfgang

Re: R80.30 MOB and SSL extender

fllangari — Fri, 19 Mar 2021 01:13:39 GMT

Hi thanks you for your recomendations, I will upgrade the version R80.40.

Regards