topic Re: No Mails with Attechmant in OWA over Mobile Access in SASE and Remote Access

No Mails with Attechmant in OWA over Mobile Access

Alexander_Schuh — Wed, 04 Sep 2019 13:18:47 GMT

HI,

following problem:

A Costumer is using OWA with Outlook2016. Sending Emails (only text ) over a VPN Connection (Mobile Access VPN Portal) is working without some issues. But if I have a Picture in the Signature or something else then it is not possible to send the E-Mail.

After connecting to the OWA from the internal Network it is working without some issues.

In the logs I can´t find anything.

Have anyone some idea about this issue?

BR/ Alexander

Re: No Mails with Attechmant in OWA over Mobile Access

PhoneBoy — Wed, 04 Sep 2019 16:57:31 GMT

Is this using the Mobile Access portal or via SNX?
What gateway version?

Re: No Mails with Attechmant in OWA over Mobile Access

Alexander_Schuh — Thu, 05 Sep 2019 07:22:06 GMT

Over Mobile Access Portal. On the Gateway is R80.10 installed.

Re: No Mails with Attechmant in OWA over Mobile Access

PhoneBoy — Thu, 05 Sep 2019 14:31:28 GMT

There's a section in the documentation related to troubleshooting issues with OWA, involving disabling/modifying certain IPS protections.
Have you tried that?
https://sc1.checkpoint.com/documents/R80.10/WebAdminGuides/EN/CP_R80.10_MobileAccess_AdminGuide/html_frameset.htm

Re: No Mails with Attechmant in OWA over Mobile Access

Alexander_Schuh — Wed, 11 Sep 2019 14:23:44 GMT

HI,

thanks for the Information. I tried the soloutins from the Guide but nothing helps.

Re: No Mails with Attechmant in OWA over Mobile Access

PhoneBoy — Thu, 12 Sep 2019 00:15:58 GMT

Then I recommend engaging with the TAC so proper troubleshooting can be done.