topic Capsule VPN for Android - Google Playstore in SASE and Remote Access

Capsule VPN for Android - Google Playstore

Rolf_Scheurer — Tue, 10 Sep 2019 07:32:45 GMT

Hi CheckMates,

We have a project where we need to use Capsule VPN for Android. The client devices are in an isolated (non Internet) WiFi / 4G Network.

The devices can access the Google Playstore only after VPN establishment.

We observe the behaviour, that Google Playstore does not work and it is not 'contacted' from the devices. Troubleshooting the issue shows, that the device it self can access internet over Capsule VPN.

Does somebody have experience using Google Playstore over Android VPN (without direct internet access)?

Thanks,

Rolf

Re: Capsule VPN for Android - Google Playstore

PhoneBoy — Tue, 10 Sep 2019 23:24:49 GMT

How are you determining the Play Store is not "contacted" by the devices?
How are you verifying Internet access from the devices?

Re: Capsule VPN for Android - Google Playstore

Rolf_Scheurer — Wed, 11 Sep 2019 08:07:40 GMT

How are you determining the Play Store is not "contacted" by the devices?

Good question. What we see is that for example a search in the play store app does not return any result. By performing this search we also do not see any log on the Firewall, so we assume that no traffic is routed through the VPN gateway.

How are you verifying Internet access from the devices?

For example by opening a webpage with a browser. By doing so we see requests through the firewall.

Re: Capsule VPN for Android - Google Playstore

PhoneBoy — Thu, 12 Sep 2019 00:00:01 GMT

Curious if anything is coming from the devices at all when you're in the Play Store.
Any ability to troubleshoot using packet captures or similar closer to the device in question?

Re: Capsule VPN for Android - Google Playstore

Rolf_Scheurer — Thu, 12 Sep 2019 06:01:04 GMT

this is our next step. What we observe is, in case the client is connected to an open WiFi (open in terms of having internet access) and is also connected over Capsule VPN for Android to the Infrastructure, the Playstore is working fine.

So our best guess today is, that for some reasons the playstore connection does not work using Capsule VPN interface.