topic Re: Endpoint disconnects after few seconds - "reconnecting status" in SASE and Remote Access

Endpoint disconnects after few seconds - "reconnecting status"

Nbto — Mon, 13 Jan 2020 09:14:29 GMT

Hello,

I try to train VPN (Remote Access) solutions on my lab enviromet and I got one problem. When I login in EP by using AD login and passwd connection is established correct but after few seconds the status is change to "reconnecting".

What can be source of this problem ?

Thank you in advance 🙂

Re: Endpoint disconnects after few seconds - "reconnecting status"

G_W_Albrecht — Mon, 13 Jan 2020 09:29:53 GMT

If you use R77.30 version, the issue could be the one from sk97688 !

Re: Endpoint disconnects after few seconds - "reconnecting status"

Nbto — Mon, 13 Jan 2020 11:03:49 GMT

Thank you very much for your reply!

The sympotms are almost the same:

After succesful connection I got status "Trying to connect..."

Unfortunately, I have R80.20 with JHF112, also my GW has only one external interface... but for expertimental purposes I tried enable it - when I installed policy i got error "TCP connection failure port=18191 [error no. 10]".

It's more like Client-to-Site configuration - I put external host in external network and try to connect via VPN.

Re: Endpoint disconnects after few seconds - "reconnecting status"

Nbto — Mon, 13 Jan 2020 14:38:00 GMT

Problem solved! Thanks

Re: Endpoint disconnects after few seconds - "reconnecting status"

Cap — Sat, 14 Mar 2020 12:10:44 GMT

How?

Re: Endpoint disconnects after few seconds - "reconnecting status"

Everest_Aponte — Mon, 23 Mar 2020 20:05:18 GMT

Hello

How are you?

I got the same problem, how did you fix it?

Thanks

Re: Endpoint disconnects after few seconds - "reconnecting status"

emmanuel — Tue, 24 Mar 2020 10:40:30 GMT

Please do you mind share how you solved the issue, I have a client using R80.20 and facing the same issue right, your quick response is highly appreciated.

Thanks.

Re: Endpoint disconnects after few seconds - "reconnecting status"

Nbto — Tue, 24 Mar 2020 11:23:52 GMT

Hello,

It was something messed with configuration. I followed Best Practices from CheckPoint and I reconfigured.
I don't remember unfortunately what exackly was the source of the problem.
Sorry :(. Check the configuration if it's fine, I think you should involve TAC.

Best Wishes,
Nbto

Re: Endpoint disconnects after few seconds - "reconnecting status"

emmanuel — Wed, 25 Mar 2020 09:55:48 GMT

Hey Nbto,

Thanks, just like in your case, the disconnection after a few seconds self-resolved in weird way and now it's after 1 hour. I'm researching why that is now.

Re: Endpoint disconnects after few seconds - "reconnecting status"

Markus_Genser — Wed, 25 Mar 2020 10:31:55 GMT

Hello,

one common mistake I encountered with new Remote Access installation is that most forget to route the Office Mode IP range to the external interface, if it was picked from an internal range (e.g. a /24 out of a /16 network).

If forgotten, the gateway will allow the connect and everything is running fine but after a few seconds the VPN is disconnected without error.

Markus

Re: Endpoint disconnects after few seconds - "reconnecting status"

G_W_Albrecht — Wed, 25 Mar 2020 13:24:29 GMT

It is always good to check the RA Clients Encryption Domain !

Re: Endpoint disconnects after few seconds - "reconnecting status"

Newbie — Tue, 07 Jul 2020 18:21:55 GMT

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk44075&partition=Advanced&product=Endpoint

From the above link Cause 2 resolved my issue. Hopefully the resolution for further issue can be found there

Re: Endpoint disconnects after few seconds - "reconnecting status"

davidemaglio — Sun, 11 Apr 2021 20:48:53 GMT

same issue for me with E84.30 build 986200118 on Mac OS Big Sur 11.2.3

Any solutions?

Re: Endpoint disconnects after few seconds - "reconnecting status"

Geomix7 — Mon, 03 May 2021 11:43:23 GMT

Same issue , i have got 2 users (1windows 1 MAC os ) out of 100 that get disconnected.install /unistall the latest 2 endpoint release but the issue still occur.There something in home network aince when to change to 4G works properly.

Anyones spot it out?