CheckPoint EndPoint installation issue

DilipKumar — Fri, 20 Mar 2020 21:18:04 GMT

I downloaded and installed E82.40_CheckPointVPN . But I had to uninstall it. when I am trying to install it again I am facing issues. Please have a look on below log. I believe it's some registry issue. But I have tried deleting the registry . Didn't work

Can anyone help. Plz ..

Action ended 02:22:07: ValidateProductID. Return value 1.
MSI (s) (CC:70) [02:22:07:032]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI36F1.tmp, Entrypoint: InitializeClientSubType
MSI (s) (CC:58) [02:22:07:032]: Generating random cookie.
MSI (s) (CC:58) [02:22:07:094]: Created Custom Action Server with PID 12440 (0x3098).
MSI (s) (CC:7C) [02:22:07:235]: Running as a service.
MSI (s) (CC:7C) [02:22:07:235]: Hello, I'm your 32bit Impersonated custom action server.
Action start 02:22:07: InitClientSubType.
<21 Mar 2:22:07.297> <InitializeClientSubType> entering...
<21 Mar 2:22:07.297> <InitializeClientSubType> about to InitializeNoOfficeMode...
<21 Mar 2:22:07.297> <InitializeNoOfficeMode> entering...
<21 Mar 2:22:07.297> <IsOfficeModePropertyDisabled> NO_OFFICE_MODE property is 0 -> return false
<21 Mar 2:22:07.297> <InitializeNoOfficeMode> 'no office mode' property not found / not marked as disabled -> look for the noOfficeMode registry key (upgrade only ?!)
<21 Mar 2:22:07.313> <InitializeNoOfficeMode> bIsUpgrade=false
<21 Mar 2:22:07.313> <InitializeNoOfficeMode> not upgrade, do nothing...
<21 Mar 2:22:07.313> <InitializeClientSubType> InitializeNoOfficeMode...done
<21 Mar 2:22:07.313> <InitializeClientSubType> CLIENT_SUB_TYPE=UNDEFINED
<21 Mar 2:22:07.313> <InitializeClientSubType> call GetClientTypeFromRegistry...
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (13) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (12) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (11) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (10) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (9) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (8) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (7) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (6) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (5) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (4) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Leaked MSIHANDLE (3) of type 790531 for thread 7216
MSI (s) (CC:70) [02:22:07:313]: Note: 1: 2769 2: InitClientSubType 3: 11
<21 Mar 2:22:07.313> <GetClientTypeFromRegistry> client sub type not found in registry

DEBUG: Error 2769: Custom Action InitClientSubType did not close 11 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: InitClientSubType, 11,
CustomAction InitClientSubType returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (CC:C0) [02:22:07:313]: Doing action: SetDefaultClientType
Action ended 02:22:07: InitClientSubType. Return value 1.
MSI (s) (CC:C0) [02:22:07:313]: PROPERTY CHANGE: Modifying CLIENT_SUB_TYPE property. Its current value is 'UNDEFINED'. Its new value: 'ENDPOINT_SECURITY'.
Action start 02:22:07: SetDefaultClientType.
MSI (s) (CC:C0) [02:22:07:313]: Doing action: SetFWInstall
Action ended 02:22:07: SetDefaultClientType. Return value 1.
MSI (s) (CC:C0) [02:22:07:313]: PROPERTY CHANGE: Modifying FW_INSTALL property. Its current value is 'NO'. Its new value: 'YES'.
Action start 02:22:07: SetFWInstall.
MSI (s) (CC:C0) [02:22:07:313]: Doing action: OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5
Action ended 02:22:07: SetFWInstall. Return value 1.
MSI (s) (CC:F8) [02:22:07:313]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI381B.tmp, Entrypoint: OnBegin
Action start 02:22:07: OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5.
<21 Mar 2:22:07.329> <OnBegin> ****************************** OnBegin started **********************************

<21 Mar 2:22:07.329> <CheckUninstallPassword> ****************************** CheckUninstallPassword started **********************************

<21 Mar 2:22:07.329> <CheckUninstallPassword> not REMOVE=ALL, no need password
<21 Mar 2:22:07.329> <CheckIfInstallationIsAllowed> Inside...
<21 Mar 2:22:07.329> <CheckIfInstallationIsAllowed> reboot_file.log is still pending for deletion
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (20) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (19) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (18) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (17) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (16) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Leaked MSIHANDLE (15) of type 790531 for thread 12668
MSI (s) (CC:F8) [02:22:14:707]: Note: 1: 2769 2: OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 3: 6
<21 Mar 2:22:07.329> <CheckIfInstallationIsAllowed> reboot_file.log is still pending for deletion poping up a message to the user.
DEBUG: Error 2769: Custom Action OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 did not close 6 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5, 6,
CustomAction OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5 returned actual error code 1602 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 02:22:14: OnBegin.2C0EAE67_7A1D_43BF_B3D9_476098DF60F5. Return value 2.
Action ended 02:22:14: INSTALL. Return value 2.

Re: CheckPoint EndPoint installation issue

PhoneBoy — Sat, 21 Mar 2020 07:18:08 GMT

Best bet is to engage with the TAC here.
But it seems to suggest that maybe you need to reboot before you install again?

Re: CheckPoint EndPoint installation issue

RS_Daniel — Mon, 11 May 2020 13:39:06 GMT

Hi friend, did you find the solution for "Leaked MSIHANDLE", i have similar issue with vpn client on windows, i find this error many times when trying to do some change, but do not know why i have tried with admin permissions in many ways.

topic Re: CheckPoint EndPoint installation issue in SASE and Remote Access

CheckPoint EndPoint installation issue

Re: CheckPoint EndPoint installation issue

Re: CheckPoint EndPoint installation issue