topic Re: Failed to log in to Harmony Connect in SASE and Remote Access

Failed to log in to Harmony Connect

Luciano_Cirino — Fri, 02 Jun 2023 15:30:33 GMT

Hello everyone,

I hope you're all doing well.

I'm facing an issue while trying to log in to Harmony Connect. After scanning the QR code and entering the code generated by Google Authenticator, when I click on "Next", nothing happens.

I would like to know where I should obtain this code from?

Re: Failed to log in to Harmony Connect

the_rock — Fri, 02 Jun 2023 15:42:29 GMT

Thats usually generated by the system itself. Are others having same problem? If so, you may want to check with TAC.

https://help.checkpoint.com

Andy

Re: Failed to log in to Harmony Connect

Luciano_Cirino — Fri, 02 Jun 2023 18:15:39 GMT

Yes, other users are facing the same issue.

I will open a ticket.

Thank you.

Re: Failed to log in to Harmony Connect

the_rock — Fri, 02 Jun 2023 18:28:37 GMT

I would say do that, as I never had such a problem, so its entirely possible given the fact other people have this issue, its something on back end.

Andy

Re: Failed to log in to Harmony Connect

Andy_P — Wed, 26 Jul 2023 19:59:13 GMT

Hi.

Isn't this issue on Infinity Portal level?

Re: Failed to log in to Harmony Connect

the_rock — Wed, 26 Jul 2023 20:02:32 GMT

There was no update since June 2nd, so hopefully no news is good news.

Andy