https://community.checkpoint.com/t5/SASE-and-Remote-Access/Remote-Desktop-Connection-Grey-s-out/m-p/83052#M10600 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20200424_133124.jpg" style="width: 4000px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/5771i4E901016A1C0ED1A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20200424_133124.jpg" alt="IMG_20200424_133124.jpg" /></span></P><P>In checkpoint workspace remote desktop connection window Grey's out and credentials pop up never appear as attached. OS is windows 10. Kindly provide any inputs to solve this issue</P> Fri, 24 Apr 2020 09:35:50 GMT Vicky2612 2020-04-24T09:35:50Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/Remote-Desktop-Connection-Grey-s-out/m-p/83052#M10600 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20200424_133124.jpg" style="width: 4000px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/5771i4E901016A1C0ED1A/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20200424_133124.jpg" alt="IMG_20200424_133124.jpg" /></span></P><P>In checkpoint workspace remote desktop connection window Grey's out and credentials pop up never appear as attached. OS is windows 10. Kindly provide any inputs to solve this issue</P> Fri, 24 Apr 2020 09:35:50 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Remote-Desktop-Connection-Grey-s-out/m-p/83052#M10600 Vicky2612 2020-04-24T09:35:50Z https://community.checkpoint.com/t5/SASE-and-Remote-Access/Remote-Desktop-Connection-Grey-s-out/m-p/83176#M10601 Sounds like you are using Secure Workspace.<BR />Did SNX also pop up and connect?<BR />Because you'll need that to use RDP.<BR />You should probably work with whomever maintains your gateway to troubleshoot what's going on because any "fixes" will need to be deployed from there. Sun, 26 Apr 2020 02:39:42 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Remote-Desktop-Connection-Grey-s-out/m-p/83176#M10601 PhoneBoy 2020-04-26T02:39:42Z