topic Serious Capsule Cloud Problems in SASE and Remote Access https://community.checkpoint.com/t5/SASE-and-Remote-Access/Serious-Capsule-Cloud-Problems/m-p/23254#M104 <HTML><HEAD></HEAD><BODY><P>We have 2 significant problems with Capsule Cloud that seem to be new in the last 30 days.&nbsp; The most concerning is only a few of our 120 users are being filtered by our Capsule Cloud policy.&nbsp; I show logs from only 2 gateways in the US and one in Canada.&nbsp; If I connect to the Seattle cloud gateway, I am not filtered and my logs do not show up in Log Viewer.&nbsp; I uninstalled and reinstalled my CapsuleConnect application with no change in symptoms.</P><P></P><P>Next problem, our LTA is getting a 500 error in the java client logs.&nbsp; The LTA is configured correctly and the OPSEC Application routinely shows: error.&nbsp; The LTA runs every 5 minues but gets no logs.&nbsp; Last logs received were in December 2018.&nbsp; We have had Capsule Cloud in production for more than 1 year.&nbsp; Logs for myself in Capsule Cloud Log Viewer ended on 12/20/18, no logs since.</P><P></P><P>The LTA case has been elevated from TAC-level3 to development.&nbsp; We (me and TAC) think the cases are related and wonder if anyone else is seeing this.</P><P></P><P>NO WEB FILTERING IS VERY BAD.</P><P></P><P>Very Best Regards,&nbsp; Dan Roddy</P></BODY></HTML> Thu, 10 Jan 2019 20:08:24 GMT Dan_Roddy 2019-01-10T20:08:24Z Serious Capsule Cloud Problems https://community.checkpoint.com/t5/SASE-and-Remote-Access/Serious-Capsule-Cloud-Problems/m-p/23254#M104 <HTML><HEAD></HEAD><BODY><P>We have 2 significant problems with Capsule Cloud that seem to be new in the last 30 days.&nbsp; The most concerning is only a few of our 120 users are being filtered by our Capsule Cloud policy.&nbsp; I show logs from only 2 gateways in the US and one in Canada.&nbsp; If I connect to the Seattle cloud gateway, I am not filtered and my logs do not show up in Log Viewer.&nbsp; I uninstalled and reinstalled my CapsuleConnect application with no change in symptoms.</P><P></P><P>Next problem, our LTA is getting a 500 error in the java client logs.&nbsp; The LTA is configured correctly and the OPSEC Application routinely shows: error.&nbsp; The LTA runs every 5 minues but gets no logs.&nbsp; Last logs received were in December 2018.&nbsp; We have had Capsule Cloud in production for more than 1 year.&nbsp; Logs for myself in Capsule Cloud Log Viewer ended on 12/20/18, no logs since.</P><P></P><P>The LTA case has been elevated from TAC-level3 to development.&nbsp; We (me and TAC) think the cases are related and wonder if anyone else is seeing this.</P><P></P><P>NO WEB FILTERING IS VERY BAD.</P><P></P><P>Very Best Regards,&nbsp; Dan Roddy</P></BODY></HTML> Thu, 10 Jan 2019 20:08:24 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Serious-Capsule-Cloud-Problems/m-p/23254#M104 Dan_Roddy 2019-01-10T20:08:24Z Re: Serious Capsule Cloud Problems https://community.checkpoint.com/t5/SASE-and-Remote-Access/Serious-Capsule-Cloud-Problems/m-p/23255#M105 <HTML><HEAD></HEAD><BODY><P>Please send me the TAC SRs privately, I'll have a look.</P></BODY></HTML> Fri, 11 Jan 2019 08:52:55 GMT https://community.checkpoint.com/t5/SASE-and-Remote-Access/Serious-Capsule-Cloud-Problems/m-p/23255#M105 PhoneBoy 2019-01-11T08:52:55Z